Usertesting Technologies

We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback. We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus. Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers. Let’s build experiences people love—together.

The Opportunity

At UserTesting, we’re the leader in human insight, helping organizations build better products and experiences by connecting them with real human perspectives. As companies increasingly build and train AI systems, our technology, participant network, and expert services uniquely position us to support this rapidly evolving space. AI Training is a new business being incubated within UserTesting, focused on applying our expertise in sourcing and managing specialized communities to power high-quality AI training initiatives. As one of the early members of this team, you’ll have the opportunity to shape our commercial strategy, establish key customer relationships, and help define how we bring AI Training solutions to market. We’re looking for a Founding AI Training Partnerships Manager to build and grow strategic partnerships across the AI ecosystem. You’ll identify new opportunities, work with customers to solve complex AI training challenges, and partner closely with our Strategic Projects Lead to ensure every engagement is positioned for successful delivery. This is an opportunity to help shape not only our customer relationships, but the direction and growth of an entirely new business.

Responsibilities

Build and manage a pipeline of strategic opportunities across frontier AI organizations, AI training and data companies, AI-native businesses, and consulting partners, developing relationships that drive long-term growth. Partner with prospective customers to understand complex AI training challenges, identify where UserTesting’s contributor network provides a unique advantage, and shape commercial solutions that meet their evolving needs. Own opportunities from initial outreach through discovery, solution development, commercial negotiation, and successful close, collaborating closely with internal stakeholders throughout the sales process. Work closely with the Strategic Projects Lead to assess project feasibility, align customer expectations, and ensure proposed engagements can be delivered successfully. Develop strategic partnerships with AI ecosystem organizations that create repeatable opportunities while identifying and expanding high‑value customer relationships over time. Build and continuously improve the commercial operating model by refining pipeline management, account prioritization, forecasting, pricing insights, and sales processes as the business scales. Bring market insights, customer feedback, and industry trends into the broader AI Training strategy, helping shape where the business invests, grows, and differentiates itself.

Requirements

5+ years of experience in business development, partnerships, enterprise sales, strategic accounts, or another customer‑facing commercial role within fast‑paced or emerging technology markets. Experience working with AI companies, AI infrastructure providers, AI training organizations, or other businesses supporting model development is strongly preferred. Existing relationships within the AI ecosystem are a plus. Demonstrated success selling services, data, marketplaces, expert networks, talent solutions, or other offerings that require operational delivery and customer collaboration. Strong commercial judgment with the ability to navigate ambiguity, evaluate complex opportunities, prioritize effectively, and develop creative solutions for evolving customer needs. Excellent relationship‑building, negotiation, and communication skills, with experience engaging technical, operational, and executive stakeholders. Familiarity with AI training concepts such as post‑training, evaluations, expert data, reinforcement learning environments, quality assurance, or related workflows is preferred.

Location

Remote within the United States, with the ability to work primarily within U.S. time zones.

Research shows that some candidates are less likely to apply unless they meet 100% of the qualifications—but you may be exactly who we’re looking for. Diverse perspectives drive innovation, and we’re committed to building a team with a wide range of backgrounds, experiences, and skills.

Accommodations

At UserTesting, we’re committed to creating inclusive and accessible experiences for all candidates. We believe diverse perspectives are essential to building exceptional products and experiences. If you require accommodations or would like us to tailor the interview process to better meet your needs, please contact us at talentexperience@usertesting.com.

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

We enable enterprises to understand their customers’ perspectives, delivering authentic customer insights quickly and reliably. We are builders and listeners who move fast, think deeply, and act with intention. We operate at the intersection of technology and empathy, helping the world’s leading brands replace guesswork with confidence. Nothing meaningful is built in isolation. Not great products. Not great companies. And not great cultures. We’re creating an environment where curiosity is expected, impact is shared, and human understanding isn’t just what we sell. It’s how we work. The same curiosity and empathy we bring to understanding our customers, we bring to understanding each other. Building better products starts with building a culture where people feel seen, heard, and valued.

Community in action: Our Employee Resource and Affinity Groups, including AccessAbled@UT, Black@UT, Hola@UT, LGBTQIA@UT, Women@UT, and others, create spaces for connection, dialogue, and shared learning across our global team. They amplify voices, strengthen leadership, and ensure diverse perspectives shape the decisions we make every day. Learn more here