US Tech Solutions
US Tech Solutions

96 Us Tech Solutions System Analyst Jobs Hiring Near You

IT Solutions Analyst

Fergus Falls, MN · On-site

$62K - $114K/yr

IT Solutions Analyst Location: Fergus Falls Salary grade 10 or 12 The IT Solutions Analyst serves ... Gather, document, and analyze business and system requirements. * Develop reports, dashboards, and ...

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Onsite Support Analyst

Florence, KY

US Tech Solutions
IT Services • 1 - 5K employees

Contractor

Re-posted 20 days ago


Job description


Job Description:
"The Onsite Support Analyst is responsible for serving as a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals. On-Premises full-time position responsible as a second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues.
Responsibilities:
• Provide second-line investigation and diagnosis
• Resolve and close incidents and service requests as per help desk procedures and allocated timelines
• Escalate unresolved incidents and service requests within agreed timescales
• Log incident and service request details per help desk procedures
• Communicate with customer regarding incident progress
• Ensure tickets are always updated until issues are resolved
• Conduct customer satisfaction callbacks and surveys
• Complete GET IT training for On-Site Support Analysts
• Comply with Quality, Health, Safety and Environment policies and IT policies
• Liaise with customers, other IT support groups and third-party providers when necessary
• Perform staging of PCs (Requires use of SRSS and/or Autopilot)
• Maintain Global Asset Management database with updates related to the assigned hardware
Experience:
• Perform hardware and software maintenance and support
• Participate in IT team events, follow up on objectives, and key performance objectives
• Troubleshoot and resolve PC incidents and VIP requests
• Liaise with third-party suppliers for hardware repair
• Liaise with SISC (Site Information Security Coordinator) on IT security issues and virus elimination
• Liaise with Server Team when server maintenance is required
Skills:
Participate in GeoMarket projects to accomplish common objectives
• Participate as a key person in IT Domain structure
• Supervise suppliers to perform maintenance, IMAC of IT equipment Collaborates with IT Management to ensure support methods are documented and up to date
§ Collaborates with IT support team members from various disciplines to identify and resolve incidents efficiently
§ Engage with internal customers to provide efficient support and ensure business continuity"
Education:
  • HSD
 

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

 

US Tech Solutions is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


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About US Tech Solutions

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US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Jersey City, NJ, US

Year founded

2000

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