Medical Receptionist for our Lagrange Location.
SUMMARY: Serves as initial contact for all patients visiting office.
DUTIES AND RESPONSIBILITIES:
- Answers, screens, and directs calls on multi-line phone system; takes detailed messages and/or forwards telephone calls to appropriate department or employee.
- Clears messages each morning and delivers to appropriate department or employee.
- Meets and greets patients.
- Prepares and forwards outgoing mail and packages.
- Performs general clerical duties including but not limited to filing, photocopying, faxing, and mailing as required.
- Maintains supplies, arranges for equipment maintenance, and keeps reception area organized.
- Inputs patient information and demographics into computer system.
- Verify demographics and insurance.
- Scan in all patient documentation including proof of insurance verification.
- Ensure all receipts are signed after collecting payments.
- Ensure all consents are signed.
- Perform end of day cash reconciliation.
- Maintain clean and orderly waiting area and patient bathrooms.
- Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.
- Performs other related duties as assigned by management.
QUALIFICATIONS:
- High school diploma or equivalent.
- Must obtain and maintain BLS certification.
- Excellent verbal and written communication skills.
- Strong interpersonal skills.
- Ability to understand and follow written and verbal instructions
- Commitment to excellence and high standards.
- Strong organizational skills; able to manage priorities and workflow.
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
- Ability to effectively communicate with people at all levels and from various backgrounds.
- Knowledge of medical terminology helpful
- Professional appearance and demeanor
- Bilingual skills a plus.
COMPETENCIES:
- Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Customer Service--Manages difficult or emotional patient situations; Responds promptly to patient needs; Solicits patient feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
- Frequently required to walk, sit, and stand.
- Occasionally exposed to bloodborne and airborne pathogens or infectious materials
- Occasionally required to travel for training purposes.
- Required to attend at least 2 community clinic events per year.