Upward On

Assistant Director of Operations

Location: West Brighton / Coney Island, Brooklyn, NY (On-Site)

About the Opportunity

Upward On is partnering with a well-established residential cooperative in Brooklyn to identify an Assistant Director of Operations to join its experienced on-site leadership team.

This is an outstanding opportunity for a building operations professional who enjoys being in the field, leading maintenance teams, solving operational challenges, and ensuring a large residential community runs efficiently. Working closely with the Director of Operations and General Manager, you will help oversee the daily operations of an approximately 1,100-unit cooperative while gaining exposure to every aspect of managing one of New York City's largest residential communities.

If you're looking to take the next step in your operations career with a stable organization that values long-term employees and operational excellence, we'd love to hear from you.

About the Company

Our client is a private residential cooperative in the West Brighton/Coney Island section of Brooklyn.

The cooperative is managed by an experienced on-site leadership team that includes a General Manager, Assistant Manager, Director of Operations, Assistant Director of Operations, Security Coordinator, and Administrative Assistant. Together, they work closely with the cooperative's Board of Directors to oversee the day-to-day operations of the property.

The property is also supported by an experienced in-house maintenance team of approximately 25 union employees (Teamsters Local 804), making this an excellent opportunity to gain hands-on leadership experience within a large residential operation.

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Role & Responsibilities

Reporting directly to the Director of Operations and General Manager, the Assistant Director of Operations will help oversee the maintenance and operational functions of the property.

Responsibilities include:

• Assist with the daily operations of a 1,100-unit residential cooperative
• Supervise and support the in-house maintenance staff to ensure work is completed efficiently and to a high standard
• Coordinate building repairs, preventative maintenance, and vendor activities
• Assist in correcting and resolving NYC Department of Buildings (DOB) violations
• Monitor building systems and ensure the property remains safe, compliant, and well-maintained
• Respond to operational issues and help resolve resident concerns professionally and efficiently
• Work collaboratively with the management team to improve operational processes and service levels
• Maintain accurate records, reports, and operational documentation
• Communicate effectively with residents, contractors, vendors, and building staff

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Qualifications

The ideal candidate will possess:

• Minimum 3 years of experience overseeing residential building operations
• Minimum 3 years of experience supervising building maintenance personnel
• Experience working with residential building systems
• Experience correcting and resolving DOB violations
• Strong customer service and communication skills
• Excellent written and verbal communication abilities
• Ability to remain calm and professional in high-pressure situations
• Strong organizational and problem-solving skills
• Proficiency with Microsoft 365, including Outlook, Word, Excel, and Teams
• Experience supervising union employees is a strong plus
• Bilingual (Russian, Spanish, or another language) is a plus

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Requirements

• Commute to the office should not exceed approximately one hour
• Must be available to work fully on-site Monday through Friday

Office Hours

• Monday: 9:00 AM – 6:00 PM
• Tuesday: 9:00 AM – 5:00 PM
• Wednesday: 9:00 AM – 7:00 PM
• Thursday: 9:00 AM – 5:00 PM
• Friday: 9:00 AM – 2:00 PM

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Compensation & Benefits

• $75,000 – $95,000 annual salary
• Medical and dental insurance
• 401(k) plan (no employer match)
• Generous paid time off
• Stable, long-term opportunity with an established residential cooperative

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Why This Opportunity?

This is a rare opportunity to join a small leadership team managing one of Brooklyn's largest residential cooperatives. You'll work alongside experienced professionals, oversee a diverse maintenance operation, and gain exposure to every aspect of operating a large New York City residential property. For someone looking to build a long-term career in property operations, this role offers stability, meaningful responsibility, and the opportunity to make a lasting impact within a well-established community.