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Posting Reason:

Replacement of a temporary position

Job Type:

Employee

Anticipated Duration in Months (for contracts and temporary assignments):

36

Job Family:

Business Systems Analysis

# of Open Positions:

1

Faculty/Service - Department:

Business Analysis

Campus:

Main Campus

Union Affiliation:

SSUO

Date Posted (YYYY/MM/DD):

2026/08/20

Applications must be received BEFORE (YYYY/MM/DD):

2026/08/31

Hours per week:

35

Salary Grade:

SSUO Grade 10

Salary Range:

$85,040.00 - $107,421.00About the faculty/service: Facilities
Facilities services are characterized by a dynamic and creative growing team where the winds of change are blowing, offering people like you opportunities to use your leadership and innovation skills to contribute to the achievement of their inspiring mission: to deliver best in class research infrastructure, reshape campus life and student experience, and provide a sustainable environment for students, researchers, teachers and community.
uOttawa's facilities encompass three main sites that are comprised of over 600,000 square meters of building space (over 6.4 million square feet), 42.5 hectares of grounds, 125 buildings and 4,500 beds in 11 residences. There are over 150 employees in Facilities, including Project Managers, Energy and Commissioning Specialists, Mechanical and Electrical Engineers, Architects, and space Planners. The facilities capital and operating expenditures are in the range of $100M for the University's $2.0 billion assets under management. The 20-year Capital spending plan envisions $4.0 billion of new investment highlighted by uOttawa launch of project Top Shelf, a $300 million capital investment to build a new facility for the Faculty of Health Sciences at uOttawa's River Campus, as well as a tower at the Roger Guidon campus to house uOttawa's new Advanced Medical Research Center (AMRC).

Position Purpose
Plays a critical role in driving organizational effectiveness by performing comprehensive business analysis, process optimization, and strategic solution design. This role serves as a key liaison between business stakeholders and technical teams, ensuring that business needs are accurately captured, prioritized, and translated into actionable solutions. Through rigorous analysis and stakeholder engagement, the incumbent supports the successful implementation of complex initiatives that enhance operational efficiency, improve user experience, and align with organizational goals. The role also ensures robust documentation, testing, and continuous improvement of systems and processes to deliver sustained business value.

In this role, your responsibilities will include:

• Business Analysis: Proactively gathers and documents business requirements using tools such as stakeholder interviews, workshops, focus groups, and questionnaires. Identifies both explicit and implicit needs, and develops clear, detailed business requirements documents, including relevant constraints and assumptions. Analyzes requirements to uncover gaps, conflicts, and dependencies, and prioritize them based on business value and feasibility. Prepares comprehensive business cases and collaborates closely with IT teams, managers, and stakeholders to validate requirements and priorities.

• Process Analysis and Design: Evaluates current business processes to identify inefficiencies and opportunities for improvement. Analyzes complex business structures, rules, and policies, and assess operational requirements to propose streamlined, productivity-enhancing solutions. Maximizes the use of existing tools to deliver measurable business value.

• Option Analysis: Generates and evaluates alternative solutions to address identified problems or objectives. Collects and analyzes data on each option, including costs, benefits, risks, and feasibility. Compares options against defined criteria, assesses potential risks, and provides clear recommendations. Incorporates stakeholder feedback into final proposals.

• Impact Assessment: Identifies potential risks and issues in business plans and requirements. Collaborates with IT teams to address these challenges, ensuring system changes are fully integrated and tested. Understands system interdependencies and assesses the impact of changes on business processes. Supports smooth transitions during complex system updates.

• Documentation: Produces comprehensive documentation, including functional requirements, design specifications, and configuration details. Translates complex business needs into standardized documents to guide process and system development. Creates and maintains user guides tailored to various audiences, using clear language and visuals.

• Stakeholder Communication: Maintains a stakeholder register and actively engages with stakeholders to gather requirements, provide updates, address concerns, and validate proposed solutions. Fosters transparent communication and mediates conflicts to achieve consensus and alignment.

• Project and Change Management: Develops detailed implementation plans to support the successful rollout of new processes and solutions. Analyzes the impact of organizational changes on stakeholders and guides business units in optimizing processes and leveraging advanced system capabilities.

• Testing: Designs and manages comprehensive test plans for complex processes, ensuring systems meet organizational and client requirements for functionality, performance, reliability, and security. Oversees end-user testing, validates data conversions, and conducts in-depth data reconciliation and analysis to ensure accuracy and consistency.

• Systems Assessment and Improvement: Conducts thorough reviews of system capabilities and workflows to enhance client experiences. Identifies and addresses inefficiencies or configuration issues in critical processes. Stays informed on emerging tools and industry best practices, and recommend enhancements aligned with Facilities' strategic priorities.

What you will bring:

• Bachelor's degree or an equivalent combination of education and relevant work experience.

• Minimum of 3 years of experience in business analysis.

• Experience in developing process documentation and/or user guides.

• Proven ability to negotiate and influence stakeholders to adopt solutions that align with both institutional strategy and client needs.

• Strong analytical skills to translate business requirements into functional specifications and to synthesize diverse stakeholder needs.

• Demonstrated experience in writing and maintaining complex business and technical documentation.

• Adaptability to evolving requirements and processes, with the ability to challenge assumptions and embrace new approaches.

• Bilingualism - French and English (spoken and written).

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Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:
Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.
The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact hrtalentmanagement@uottawa.ca to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.
If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 - Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.