Unwind Furniture

Job Title: Retail Furniture Sales & Phone Support Rep

Location: Fort Walton Beach, FL

Position Type: Part-Time

About Us:

At Unwind Furniture Co. we help our clients transform their houses into beautifully curated homes. Located in the heart of the Fort Walton Beach community, our European specialty furniture store offers unique, high-quality pieces designed to elevate any space. We pride ourselves on providing an upscale, consultative shopping experience rather than a high-pressure sales pitch.

Position Summary:

We are looking for an energetic, design-minded, customer-centric Retail Furniture Sales & Phone Support Representative to join our showroom team. In this role, you will be the face of our brand- greeting both local and online guests, understanding their style and space requirements, and guiding them toward the perfect premium furniture and decor choices. If you have a passion for interior styling and a knack for building relationships, we want to hear from you.

Key Responsibilities:

• Welcome showroom visitors with a warm, professional demeanor and guide them through our specialty collections.
• Provide personalized design and comfort consultations, explaining the mechanical, ergonomic, and aesthetic benefits of our premium lines.
• Meet and exceed individual and team sales targets by proactively following up on client leads and design inquiries.
• Maintain a pristine, visually inspiring showroom floor by ensuring displays are clean, organized, and properly tagged.
• Utilize our point-of-sale (POS) and online systems to accurately process transactions, track custom orders, and manage customer accounts.
• Take phone calls to assist customers outside our immediate area, as time allows.

Qualifications:

• High school diploma or equivalent required; a degree or background in Interior Design or visual merchandising is a major plus.
• Proven experience in retail sales, premium customer service, or showroom environments (experience in furniture or home decor preferred).
• Prior sales experience with Ekornes Stressless furniture or other high-end ergonomic motion furniture is strongly preferred.
• Strong communication and interpersonal skills, with the ability to build long-term relationships with clients.
• Ability to work a very flexible schedule, including some Saturdays and occasional holidays, to match retail peak hours.
• Basic computer proficiency for managing client communications, and sales tracking.
• Social media experience is a plus.

What We Offer:

• Competitive base pay plus performance-based commission and growth bonuses.
• 401K Retirement Plan
• Generous employee discounts on our entire collection of specialty furniture and decor.
• A small, low stress and supportive environment with opportunities for career advancement.
• Very flexible scheduling opportunities. This position is perfect for retirees.

To Apply:

Please submit your resume and a brief cover letter explaining why you are the perfect fit for our team to jobs@unwind.com or drop it off in person at our Fort Walton Beach showroom.