VP, Platform Services
Chattanooga, TN · On-site
Unum is a Fortune 500 company driving a digital transformation in the employee benefits sector. The VP, Platform Services will define, build, and operate enterprise-scale shared platforms, ensuring ...
Unum
2 Unum Jobs Hiring Near You
VP, Platform Services
Chattanooga, TN · On-site
Unum is a Fortune 500 company driving a digital transformation in the employee benefits sector. The VP, Platform Services will define, build, and operate enterprise-scale shared platforms, ensuring ...
Unum is a leading employee benefits provider that is driving a digital transformation. The AVP, AI Enterprise Architecture role is responsible for defining and advancing the enterprise AI ...
Unum is a leading employee benefits provider that is driving a digital transformation. The AVP, AI Enterprise Architecture role is responsible for defining and advancing the enterprise AI ...
Unum Jobs Information
Do workers at Unum get paid breaks?
Sometimes. Only some people get paid breaks.
35% of people say they don’t get paid breaks.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and April 2026.
35% of people say they don’t get paid breaks.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and April 2026.
Does Unum pay people when they’re sick?
Yes. Most people get paid when they’re sick.
81% of people say they would get paid if they were sick but scheduled to work.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and July 2026.
81% of people say they would get paid if they were sick but scheduled to work.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and July 2026.
At Unum, are sick days and vacation days separate paid time off?
Sick days and vacation days are used from the same paid time off.
96% of people say they have to use vacation days when they’re out sick.
Based on data from 27 people who took the Breakroom Quiz between May 2025 and July 2026.
96% of people say they have to use vacation days when they’re out sick.
Based on data from 27 people who took the Breakroom Quiz between May 2025 and July 2026.
Is the health insurance from Unum affordable enough for their workers?
Most people say the health insurance costs are okay.
79% of people say the health insurance costs are okay
Based on data from 29 people who took the Breakroom Quiz between March 2025 and July 2026.
79% of people say the health insurance costs are okay
Based on data from 29 people who took the Breakroom Quiz between March 2025 and July 2026.
Do people get paid time off at Unum?
Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 28 people who took the Breakroom Quiz between May 2025 and July 2026.
100% of people say they get paid time off.
Based on data from 28 people who took the Breakroom Quiz between May 2025 and July 2026.
How far ahead of time do people find out their work schedule?
Only some people find out their schedule four weeks ahead of time.
Based on data from 9 people who took the Breakroom Quiz between November 2024 and July 2026.
- 33% of people with changing schedules find out their shifts one week or less ahead of time.
- 11% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 56% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 9 people who took the Breakroom Quiz between November 2024 and July 2026.
Do workers at Unum worry about hours?
Most people don’t worry about getting enough hours.
95% of people report they don’t worry about getting enough hours.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and July 2026.
95% of people report they don’t worry about getting enough hours.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and July 2026.
Do Unum workers get to choose the shifts they work?
Most people get to choose which shifts they work.
81% report that they have enough control over which shifts they work.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and July 2026.
81% report that they have enough control over which shifts they work.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and July 2026.
How easy is it for Unum workers to change shifts?
Most people find it easy to change shifts.
93% of people report that it’s easy to change shifts if they need to.
Based on data from 15 people who took the Breakroom Quiz between November 2024 and July 2026.
93% of people report that it’s easy to change shifts if they need to.
Based on data from 15 people who took the Breakroom Quiz between November 2024 and July 2026.
How easy is it to get time off at Unum?
Most people find it easy to get time off.
83% of people report it’s easy to get time off.
Based on data from 46 people who took the Breakroom Quiz between November 2024 and July 2026.
83% of people report it’s easy to get time off.
Based on data from 46 people who took the Breakroom Quiz between November 2024 and July 2026.
Do Unum managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 25 people who took the Breakroom Quiz between November 2024 and July 2026.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 25 people who took the Breakroom Quiz between November 2024 and July 2026.
Do jobs at Unum spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
4% of people report that their job takes up time that they don’t get paid for.
Based on data from 23 people who took the Breakroom Quiz between November 2024 and July 2026.
4% of people report that their job takes up time that they don’t get paid for.
Based on data from 23 people who took the Breakroom Quiz between November 2024 and July 2026.
How easy is it to take sick days at Unum?
Most people find it easy to take sick days.
89% of people report that it’s easy to take time off if they are sick.
Based on data from 45 people who took the Breakroom Quiz between November 2024 and July 2026.
89% of people report that it’s easy to take time off if they are sick.
Based on data from 45 people who took the Breakroom Quiz between November 2024 and July 2026.
Is working at Unum good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
84% of people who care for a child or other relative report this is a good place to work.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and April 2026.
84% of people who care for a child or other relative report this is a good place to work.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and April 2026.
Do people at Unum feel treated with respect by their managers?
Most people feel treated with respect by their managers.
94% of people say they’re treated with respect by their managers.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and July 2026.
94% of people say they’re treated with respect by their managers.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and July 2026.
Do people at Unum get to take their breaks without interruption?
Most people get breaks without interruption.
93% of people report that they get to take their breaks without interruption.
Based on data from 45 people who took the Breakroom Quiz between November 2024 and July 2026.
93% of people report that they get to take their breaks without interruption.
Based on data from 45 people who took the Breakroom Quiz between November 2024 and July 2026.
Is it stressful to work at Unum?
Most people feel stressed out here.
75% of people say they often feel stressed out at work.
Based on data from 44 people who took the Breakroom Quiz between November 2024 and July 2026.
75% of people say they often feel stressed out at work.
Based on data from 44 people who took the Breakroom Quiz between November 2024 and July 2026.
Do people at Unum enjoy their jobs?
Most people enjoy their job.
76% of people report they enjoy their job.
Based on data from 41 people who took the Breakroom Quiz between November 2024 and July 2026.
76% of people report they enjoy their job.
Based on data from 41 people who took the Breakroom Quiz between November 2024 and July 2026.
Do people at Unum recommend working with their team?
Only some people recommend working with their team.
48% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and July 2026.
48% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and July 2026.
Do people get enough training when they start at Unum?
Most people got enough training when they started.
79% of people report they got enough training when they started working here.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and July 2026.
79% of people report they got enough training when they started working here.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and July 2026.
Do people get support to advance at Unum?
Most people are given support to advance their career here.
In the last year, 74% of people report being given support to advance their career here.
Based on data from 43 people who took the Breakroom Quiz between November 2024 and July 2026.
In the last year, 74% of people report being given support to advance their career here.
Based on data from 43 people who took the Breakroom Quiz between November 2024 and July 2026.
Do people think Unum’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
82% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 44 people who took the Breakroom Quiz between November 2024 and July 2026.
82% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 44 people who took the Breakroom Quiz between November 2024 and July 2026.
Do workers feel well informed about how Unum is doing?
Most people feel well informed about how the company is doing.
80% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 45 people who took the Breakroom Quiz between November 2024 and July 2026.
80% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 45 people who took the Breakroom Quiz between November 2024 and July 2026.
What are the most popular titles at Unum?
What are the most popular cities for Unum jobs?
What are the most popular states for Unum jobs?
What are the most popular job types at Unum?
Unum rating
8.3
Based on 50 frontline employees who took The Breakroom Quiz
108th of 281 rated insurance
Job description
Job Summary:
Unum is a Fortune 500 company driving a digital transformation in the employee benefits sector. The VP, Platform Services will define, build, and operate enterprise-scale shared platforms, ensuring platform reliability and enabling business transformation while partnering with technology leaders to deliver innovative solutions.
Responsibilities:
• Lead CI/CD, DevOps, and platform engineering practices
• Lead API strategy and integration architecture
• Own ServiceNow ecosystem including ITSM, CMDB, and workflow capabilities
• Lead enterprise testing strategy and automation
• Ensure reliability, performance, and resilience of platforms. Establish KPIs and SLAs.
• Identify, design, and implement state-of-the art technology solutions to meet Unum's current and future business needs. Manage the overall direction of the company's technology through strategic planning and evaluation.
• Evaluate technology trends and developments for business opportunities and risks, and introduce strategies to capitalize on these opportunities and to mitigate risks.
• Partners closely with business leaders to understand Unum's business, the external marketplace, and the needs of our customers. Leads the IT governance activities to ensure close partnership with the business and transparency in all IT initiatives.
• Analyze and effectively communicate complex business and IT issues/needs and act as a consultant to help business leaders identify technology solutions to improve their operations efficiency and effectiveness and support growth goals.
• Keeps innovation at the forefront. Leverages fresh perspectives, breakthrough ideas, and new paradigms to create business technology value.
• Monitor information technology performance and recommend continual improvements; continuously focuses on improving process and practices that create the most value.
• Build, lead, develop, mentor, and coach a high performing, empowered staff of business and IT professionals across various locations.
• Support the identification and implementation of a flexible technical architecture to support growth.
• Effectively manage operating expenses within the established budget; continually reviewing opportunities for reducing expenses and driving efficiencies. Identifies and recommends strategic investments that have positive ROI.
• Oversee creation of IT business plans in support of business needs and technology strategy, partnering closely with business leadership. Consistently delivers results against defined plans.
• Leverages external partners effectively in all aspects of IT, from strategy through delivery. Able to manage complex vendor relationships and hold vendors accountable for results.
• Ensure the security and protection of data, information system and equipment; actively implements security, privacy, risk management and disaster recovery initiatives and best practices.
• Takes bold actions and is a change leader. Advocates for change with confidence; takes ownership and personal responsibility for implementing change, and leverages communications, goals, resources, and metrics to ensure broader understanding and accountability.
• Effectively communicate upward and across business and technology teams; builds strong partnerships with senior leaders and IT stakeholders, both internal and external.
• Create KPIs, goals, and metrics across the portfolio in order to drive continuous improvement throughout the organization.
• Leads large organizations in the delivery of all responsibilities for the role, promoting a culture based on our guiding principles of customer, agility, and empowerment.
• Other duties and responsibilities as assigned.
Qualifications:
Required:
• 15+ years of technology leadership including Shared Platform, infrastructure and software engineering
• Bachelor’s degree required
• Experience leading large-scale platform ecosystems
• Expertise in Cloud, DevOps, APIs, and enterprise platforms such as ServiceNow, Pega, OpenText, MuleSoft, and GitHub
• Expertise in GenAI assisted software development pipeline
• Proven change leadership and transformation experience
• Significant experience in leading the strategic and operational direction of an IT organization
• Strong communication and influencing skills; able to communicate with all levels of organizational leadership and deliver impactful presentations
• Demonstrated ability to lead and manage a mixture of highly specialized technical and operational resources across a range of locations
• Experience leading teams who deliver integrated solutions to meet customer needs
• Budget and financial management; ability to maximize resources and manage capacity
• Change agent; advocate for ever needing change across the organization and able to create followership
• Able to elevate the performance of empowered teams
• Ability to act with an owner-mindset, responsible for all aspects of the business’ success including customer satisfaction, financial returns, and continued growth
• Budgeting and financial management; ability to maximize resources and manage capacity
• Demonstrated track record for attracting and developing strong leadership talent
• Proven ability to look strategically and creatively at complex problems and systems and identify practical solutions to solve those challenges
• Ability to motivate and hold people accountable for delivering results
Preferred:
• Master’s degree preferred
Company:
Since our founding in 1848, Unum has been a leader in the employee benefits business through innovation, integrity and an unwavering commitment to our customers. Founded in 1848, the company is headquartered in Chattanooga, USA, with a team of 10001+ employees. The company is currently Late Stage.
Unum is a Fortune 500 company driving a digital transformation in the employee benefits sector. The VP, Platform Services will define, build, and operate enterprise-scale shared platforms, ensuring platform reliability and enabling business transformation while partnering with technology leaders to deliver innovative solutions.
Responsibilities:
• Lead CI/CD, DevOps, and platform engineering practices
• Lead API strategy and integration architecture
• Own ServiceNow ecosystem including ITSM, CMDB, and workflow capabilities
• Lead enterprise testing strategy and automation
• Ensure reliability, performance, and resilience of platforms. Establish KPIs and SLAs.
• Identify, design, and implement state-of-the art technology solutions to meet Unum's current and future business needs. Manage the overall direction of the company's technology through strategic planning and evaluation.
• Evaluate technology trends and developments for business opportunities and risks, and introduce strategies to capitalize on these opportunities and to mitigate risks.
• Partners closely with business leaders to understand Unum's business, the external marketplace, and the needs of our customers. Leads the IT governance activities to ensure close partnership with the business and transparency in all IT initiatives.
• Analyze and effectively communicate complex business and IT issues/needs and act as a consultant to help business leaders identify technology solutions to improve their operations efficiency and effectiveness and support growth goals.
• Keeps innovation at the forefront. Leverages fresh perspectives, breakthrough ideas, and new paradigms to create business technology value.
• Monitor information technology performance and recommend continual improvements; continuously focuses on improving process and practices that create the most value.
• Build, lead, develop, mentor, and coach a high performing, empowered staff of business and IT professionals across various locations.
• Support the identification and implementation of a flexible technical architecture to support growth.
• Effectively manage operating expenses within the established budget; continually reviewing opportunities for reducing expenses and driving efficiencies. Identifies and recommends strategic investments that have positive ROI.
• Oversee creation of IT business plans in support of business needs and technology strategy, partnering closely with business leadership. Consistently delivers results against defined plans.
• Leverages external partners effectively in all aspects of IT, from strategy through delivery. Able to manage complex vendor relationships and hold vendors accountable for results.
• Ensure the security and protection of data, information system and equipment; actively implements security, privacy, risk management and disaster recovery initiatives and best practices.
• Takes bold actions and is a change leader. Advocates for change with confidence; takes ownership and personal responsibility for implementing change, and leverages communications, goals, resources, and metrics to ensure broader understanding and accountability.
• Effectively communicate upward and across business and technology teams; builds strong partnerships with senior leaders and IT stakeholders, both internal and external.
• Create KPIs, goals, and metrics across the portfolio in order to drive continuous improvement throughout the organization.
• Leads large organizations in the delivery of all responsibilities for the role, promoting a culture based on our guiding principles of customer, agility, and empowerment.
• Other duties and responsibilities as assigned.
Qualifications:
Required:
• 15+ years of technology leadership including Shared Platform, infrastructure and software engineering
• Bachelor’s degree required
• Experience leading large-scale platform ecosystems
• Expertise in Cloud, DevOps, APIs, and enterprise platforms such as ServiceNow, Pega, OpenText, MuleSoft, and GitHub
• Expertise in GenAI assisted software development pipeline
• Proven change leadership and transformation experience
• Significant experience in leading the strategic and operational direction of an IT organization
• Strong communication and influencing skills; able to communicate with all levels of organizational leadership and deliver impactful presentations
• Demonstrated ability to lead and manage a mixture of highly specialized technical and operational resources across a range of locations
• Experience leading teams who deliver integrated solutions to meet customer needs
• Budget and financial management; ability to maximize resources and manage capacity
• Change agent; advocate for ever needing change across the organization and able to create followership
• Able to elevate the performance of empowered teams
• Ability to act with an owner-mindset, responsible for all aspects of the business’ success including customer satisfaction, financial returns, and continued growth
• Budgeting and financial management; ability to maximize resources and manage capacity
• Demonstrated track record for attracting and developing strong leadership talent
• Proven ability to look strategically and creatively at complex problems and systems and identify practical solutions to solve those challenges
• Ability to motivate and hold people accountable for delivering results
Preferred:
• Master’s degree preferred
Company:
Since our founding in 1848, Unum has been a leader in the employee benefits business through innovation, integrity and an unwavering commitment to our customers. Founded in 1848, the company is headquartered in Chattanooga, USA, with a team of 10001+ employees. The company is currently Late Stage.