Job Summary:
Unity Hospice WI is a leader in end-of-life care, dedicated to attracting a diverse workforce committed to their values. They are seeking a Computer Systems Analyst to provide technical support and improve systems that enhance productivity and connectivity within the organization.
Responsibilities:
• Provide Tier 1 and Tier 2 technical support for hardware, software, mobile devices, Microsoft 365 applications, network connectivity, and clinical and business systems.
• Configure, deploy, maintain, and support computers, mobile devices, user accounts, printers, and endpoint management technologies throughout their lifecycle.
• Assist with infrastructure, cybersecurity, and compliance initiatives, including access management, patching, vulnerability remediation, security awareness, and protection of sensitive organizational and patient information.
• Support Microsoft 365, Microsoft Teams, Epic-related technologies, RingCentral, and other business applications to ensure efficient and reliable operations.
• Create and maintain technical documentation, knowledge base resources, and employee training materials while promoting technology adoption and best practices.
• Analyze support trends, identify opportunities for process improvement and automation, and contribute to service excellence through effective IT service management practices.
• Collaborate with employees, leaders, vendors, and IT team members on technology projects, system upgrades, implementations, and ongoing operational support, including occasional after-hours support as needed.
Qualifications:
Required:
• Associate degree in Information Technology, Computer Science, Cybersecurity, Networking, or a related field.
• Minimum three years of progressively responsible experience providing technology hardware, software, endpoint, application, and user support in a professional environment.
• Experience providing Tier 1 and Tier 2 support and managing work through an IT service management or ticketing platform.
• Experience with Microsoft 365, Microsoft Windows client operating systems, Microsoft Entra ID, Microsoft Intune, mobile device management, and Apple and Android devices.
• Working knowledge of networking concepts, including TCP/IP, DNS, DHCP, wireless networks, switches, VPNs, and firewalls.
• Foundational understanding of cybersecurity principles, endpoint protection, phishing, vulnerability remediation, secure access, and incident escalation.
• Basic knowledge of servers, virtualization, system monitoring, patching, backups, and infrastructure operations.
Preferred:
• Bachelor’s degree.
• Experience with Epic or another electronic health record system.
• Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft 365, Azure, ITIL, Cisco, or equivalent credentials.
Company:
Unity is a nonprofit provider of palliative, hospice and bereavement care in 13 counties in Northeast Wisconsin and has offices in the Green Bay area, Marinette, Shawano and Sturgeon Bay. Founded in 1977, the company is headquartered in De Pere, USA, with a team of 201-500 employees. The company is currently Growth Stage.
