AT-PAC became fully integrated into the Umdasch Group in 2023, combining its 25 years of industrial scaffolding expertise with Doka's 150-year legacy in formwork and shoring. This strategic move ...
Umdasch Group
60 Umdasch Group Jobs Hiring Near You
AT-PAC became fully integrated into the Umdasch Group in 2023, combining its 25 years of industrial scaffolding expertise with Doka's 150-year legacy in formwork and shoring. This strategic move ...
AT-PAC became fully integrated into the Umdasch Group in 2023, combining its 25 years of industrial scaffolding expertise with Doka's 150-year legacy in formwork and shoring. This strategic move ...
AT-PAC became fully integrated into the Umdasch Group in 2023, combining its 25 years of industrial scaffolding expertise with Doka's 150-year legacy in formwork and shoring. This strategic move ...
Outside Sales Representative
La Porte, TX · On-site
AT-PAC became fully integrated into the Umdasch Group in 2023, combining its 25 years of industrial scaffolding expertise with Doka's 150-year legacy in formwork and shoring. This strategic move ...
Outside Sales Representative
La Porte, TX · On-site
AT-PAC became fully integrated into the Umdasch Group in 2023, combining its 25 years of industrial scaffolding expertise with Doka's 150-year legacy in formwork and shoring. This strategic move ...
AT-PAC became fully integrated into the Umdasch Group in 2023, combining its 25 years of industrial scaffolding expertise with Doka's 150-year legacy in formwork and shoring. This strategic move ...
AT-PAC became fully integrated into the Umdasch Group in 2023, combining its 25 years of industrial scaffolding expertise with Doka's 150-year legacy in formwork and shoring. This strategic move ...
AT-PAC became fully integrated into the Umdasch Group in 2023, combining its 25 years of industrial scaffolding expertise with Doka's 150-year legacy in formwork and shoring. This strategic move ...
AT-PAC became fully integrated into the Umdasch Group in 2023, combining its 25 years of industrial scaffolding expertise with Doka's 150-year legacy in formwork and shoring. This strategic move ...
AT-PAC became fully integrated into the Umdasch Group in 2023, combining its 25 years of industrial scaffolding expertise with Doka's 150-year legacy in formwork and shoring. This strategic move ...
AT-PAC became fully integrated into the Umdasch Group in 2023, combining its 25 years of industrial scaffolding expertise with Doka's 150-year legacy in formwork and shoring. This strategic move ...
AT-PAC became fully integrated into the Umdasch Group in 2023, combining its 25 years of industrial scaffolding expertise with Doka's 150-year legacy in formwork and shoring. This strategic move ...
AT-PAC became fully integrated into the Umdasch Group in 2023, combining its 25 years of industrial scaffolding expertise with Doka's 150-year legacy in formwork and shoring. This strategic move ...
AT-PAC became fully integrated into the Umdasch Group in 2023, combining its 25 years of industrial scaffolding expertise with Doka's 150-year legacy in formwork and shoring. This strategic move ...
AT-PAC became fully integrated into the Umdasch Group in 2023, combining its 25 years of industrial scaffolding expertise with Doka's 150-year legacy in formwork and shoring. This strategic move ...
Head of Finance & Accounting
Roswell, GA · On-site
AT-PAC became fully integrated into the Umdasch Group in 2023, combining its 25 years of industrial scaffolding expertise with Doka's 150-year legacy in formwork and shoring. This strategic move ...
Head of Finance & Accounting
Roswell, GA · On-site
AT-PAC became fully integrated into the Umdasch Group in 2023, combining its 25 years of industrial scaffolding expertise with Doka's 150-year legacy in formwork and shoring. This strategic move ...
Outside Sales Representative
La Porte, TX · On-site
AT-PAC became fully integrated into the Umdasch Group in 2023, combining its 25 years of industrial scaffolding expertise with Doka's 150-year legacy in formwork and shoring. This strategic move ...
Outside Sales Representative
La Porte, TX · On-site
AT-PAC became fully integrated into the Umdasch Group in 2023, combining its 25 years of industrial scaffolding expertise with Doka's 150-year legacy in formwork and shoring. This strategic move ...
Head of Finance & Accounting
Roswell, GA · On-site
AT-PAC became fully integrated into the Umdasch Group in 2023, combining its 25 years of industrial scaffolding expertise with Doka's 150-year legacy in formwork and shoring. This strategic move ...
Head of Finance & Accounting
Roswell, GA · On-site
AT-PAC became fully integrated into the Umdasch Group in 2023, combining its 25 years of industrial scaffolding expertise with Doka's 150-year legacy in formwork and shoring. This strategic move ...
AT-PAC became fully integrated into the Umdasch Group in 2023, combining its 25 years of industrial scaffolding expertise with Doka's 150-year legacy in formwork and shoring. This strategic move ...
Quick apply
AT-PAC became fully integrated into the Umdasch Group in 2023, combining its 25 years of industrial scaffolding expertise with Doka's 150-year legacy in formwork and shoring. This strategic move ...
AT-PAC became fully integrated into the Umdasch Group in 2023, combining its 25 years of industrial scaffolding expertise with Doka's 150-year legacy in formwork and shoring. This strategic move ...
Quick apply
AT-PAC became fully integrated into the Umdasch Group in 2023, combining its 25 years of industrial scaffolding expertise with Doka's 150-year legacy in formwork and shoring. This strategic move ...
AT-PAC became fully integrated into the Umdasch Group in 2023, combining its 25 years of industrial scaffolding expertise with Doka's 150-year legacy in formwork and shoring. This strategic move ...
Quick apply
AT-PAC became fully integrated into the Umdasch Group in 2023, combining its 25 years of industrial scaffolding expertise with Doka's 150-year legacy in formwork and shoring. This strategic move ...
Outside Sales Representative
Edmonton, AB · On-site
AT-PAC became fully integrated into the Umdasch Group in 2023, combining its 25 years of industrial scaffolding expertise with Doka's 150-year legacy in formwork and shoring. This strategic move ...
Quick apply
Outside Sales Representative
Edmonton, AB · On-site
AT-PAC became fully integrated into the Umdasch Group in 2023, combining its 25 years of industrial scaffolding expertise with Doka's 150-year legacy in formwork and shoring. This strategic move ...
Sales Intern, Southeast
Lawrenceville, GA · On-site
$13.75 - $18.50/hr
... Umdasch Group. We Make It Work. Doka USA is seeking a motivated and driven Sales Intern to join our team. This internship provides hands-on experience in the construction and formwork industry ...
Sales Intern, Southeast
Lawrenceville, GA · On-site
$13.75 - $18.50/hr
... Umdasch Group. We Make It Work. Doka USA is seeking a motivated and driven Sales Intern to join our team. This internship provides hands-on experience in the construction and formwork industry ...
Yard Support
Lawrenceville, GA · On-site
$15 - $18/hr
The Doka Group is a company of the Umdasch Group and employs more than 8,500 people in over 70 countries. We Make It Work As a member of our Yard Team, you will play a crucial role in maintaining the ...
Yard Support
Lawrenceville, GA · On-site
$15 - $18/hr
The Doka Group is a company of the Umdasch Group and employs more than 8,500 people in over 70 countries. We Make It Work As a member of our Yard Team, you will play a crucial role in maintaining the ...
Account Manager, Northwest Ohio & Michigan Territories
Channahon, IL · On-site +1
$60K - $70K/yr
The Doka Group is a company of the Umdasch Group and employs more than 9,000 people in over 70 countries. We Make It Work As an Account Manager at Doka USA, you will play a pivotal role in driving ...
Account Manager, Northwest Ohio & Michigan Territories
Channahon, IL · On-site +1
$60K - $70K/yr
The Doka Group is a company of the Umdasch Group and employs more than 9,000 people in over 70 countries. We Make It Work As an Account Manager at Doka USA, you will play a pivotal role in driving ...
Account Manager, Northwest Ohio & Michigan Territories
Columbus, OH · On-site +1
$60K - $70K/yr
The Doka Group is a company of the Umdasch Group and employs more than 9,000 people in over 70 countries. We Make It Work As an Account Manager at Doka USA, you will play a pivotal role in driving ...
Account Manager, Northwest Ohio & Michigan Territories
Columbus, OH · On-site +1
$60K - $70K/yr
The Doka Group is a company of the Umdasch Group and employs more than 9,000 people in over 70 countries. We Make It Work As an Account Manager at Doka USA, you will play a pivotal role in driving ...
AT-PAC became fully integrated into the Umdasch Group in 2023, combining its 25 years of industrial scaffolding expertise with Doka's 150-year legacy in formwork and shoring. This strategic move ...
Quick apply
AT-PAC became fully integrated into the Umdasch Group in 2023, combining its 25 years of industrial scaffolding expertise with Doka's 150-year legacy in formwork and shoring. This strategic move ...
Umdasch Group Jobs Information
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Customer Support & Success Specialist (HiVis Scaffold Management Software)
Roswell, GA • On-site
Full-time
Posted 8 days ago
Job description
Company Description
Operating within the newly established umdasch Industrial Solutions division, AT-PAC is a global leader in scaffolding solutions. Specializing in the industrial market segment, AT-PAC focuses on serving all scaffold contractors and industrial service companies across a variety of sectors.
AT-PAC became fully integrated into the Umdasch Group in 2023, combining its 25 years of industrial scaffolding expertise with Doka's 150-year legacy in formwork and shoring. This strategic move reinforced AT-PAC's commitment to strengthening its global market position and delivering exceptional solutions to the industrial sector. Since then, AT-PAC has taken on the role of competence center for scaffolding within the Umdasch Group, ensuring a unified supply model and facilitating the seamless sharing of expertise and resources across divisions.
Looking ahead, AT-PAC will continue to drive innovation, focusing on the technical development of its scaffolding systems and digital solutions. As we expand our global footprint, we remain dedicated to delivering safety and efficiency through our scaffolding solutions and drive the success of industrial projects worldwide.
Job Description
You will be a key member of ATPAC's Product & Innovation team supporting HiVis, our scaffold management software. You will combine handson product support with customer success responsibilities to ensure customers receive measurable value as they implement and scale HiVis.
Product Support & Troubleshooting
- Diagnose issues across configuration, data, and system behavior; document findings and escalate software defects via Azure DevOps.
- Maintain clear customer-facing case notes and knowledge articles in Zendesk.
Onboarding, Training & Enablement
- Lead onboarding sessions, workshops, and webinars for customers.
- Support onsite/remote implementation in collaboration with regional SMEs.
- Create and update user guides, training material, and releaserelated communication.
Customer Success & Adoption.
- Support renewal readiness and identify expansion opportunities.
- Develop scalable customer-success playbooks and internal processes.
CrossFunctional Collaboration
- Provide structured customer feedback to Product.
- Participate in release planning and deliver product demos.
Qualifications
- 3+ years in Technical Support or Customer Success for B2B software.
- Experience with Zendesk, Azure DevOps/Jira, and Power BI.
- Strong communication skills; confident presenter.
- Previous construction on site project experience it's a plus, ideally in temporary works/scaffolding background
- Nice to have: CRM experience, additional languages, ConTech/PropTech background, willingness to travel 10-20%.
- AI readiness
Additional Information
At AT-PAC, you're not just joining a team, you're joining a global movement to reshape access and scaffolding solutions. As part of our rapidly growing US operations, you'll have the autonomy and support to make real impact from day one. We're committed to investing in our people, our innovation, and your growth. AT-PAC offers terrific career opportunities, competitive compensation, comprehensive benefits.