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Ultradent Products, Inc.

Ultradent, a world-wide leader in dental technology, is the place for you! We are seeking a driven, accomplished professional who is ready to drive sales in the in the Wyoming territory, (ideal ...

Ultradent Products Inc

$75K - $80K/yr

Ultradent, a world-wide leader in dental technology, is the place for you! We are seeking a driven, accomplished professional who is ready to drive sales in the in the North Shore area, (ideal ...

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Equipment Customer Service Support Representative

Ultradent

Salt Lake City, UT

$15.50 - $21/hr

Other

Medical, Dental, Retirement, PTO

Posted 10 days ago

Job description

Equipment Customer Service Support Representative

Ultradent Products Inc. is looking for a strong team member to join our Equipment Customer Service Support team.

We’re actively modernizing how we work—moving from manual processes to more efficient systems. That means things will evolve, and we need someone who can adapt, stay positive, and help us improve along the way.

What you’ll do

  • Answer inbound and outbound calls (no cold calling), emails, and tickets related to equipment repairs, technical questions, and customer inquiries

  • Guide customers on service expectations and next steps

  • Manage repairs and returns, working with vendors as needed

  • Partner with cross-functional teams to solve problems and support customers

  • Accurately document and track work across multiple systems

  • Identify opportunities to improve processes and how we operate

What we’re looking for

  • Strong attendance and dependability (in-person role)

  • Positive attitude and ability to work well with others

  • Comfortable with change and shifting priorities

  • Strong attention to detail

  • Ability to type quickly and accurately

  • Comfortable working across multiple systems at the same time

  • Ability to manage multiple priorities in a fast-paced environment

  • Clear, professional communication

  • Self-motivated and able to take ownership of work

  • Solid problem-solving and critical thinking skills)

👉 If you prefer highly structured, predictable work, this role may not be the right fit.

Ultradent is an Equal Opportunity Employer. We are a global culture where differences and perspectives are sought after, welcomed, and embraced. We consider all qualified applicants fairly, based on their experience, skills, and potential to contribute to our team. Our core values – Integrity, care, quality, innovation, and hard work- guide us daily. These values, when balanced, shape our workplace culture and ensure that we remain focused on our vision while maintaining a professional and inclusive environment.  VEVRAA Federal Contractor: For more information please contact us at Recruiting@ultradent.comPWDNET

WHY WORK AT ULTRADENT:

Ultradent Products, Inc., is a collaborative and hard-working company with a 45-year history of innovation. Ours is a fun, fast-paced work environment dedicated to providing unique, solution-oriented products to dentists—and their patients—across the globe. Our company was built on a foundation of innovation, integrity, hard work, quality, and care, and we put those values into everything we do. We ask all colleagues to seek out the excluded, enhance the team, share feedback fearlessly, welcome feedback humbly, amplify all voices, and embrace our differences. Hear what some of our employees have to say #whyiultradent : https://youtu.be/UGpDHCaZ_Yw.

WHAT BENEFITS AND PERKS YOU'LL GET AT ULTRADENT:

  • Medical/Dental & Other Insurances (eligible the first of month after 60 days)

  • Health Savings Account with employer contribution

  • 401K Plan with employer matching contribution

  • Employee access to discounted Ultradent products

  • Excellent Paid Time Off (PTO) and Medical Time Off (MTO) account to support medical and military events

  • Five days paid between Christmas and New Years

  • Education Assistance

  • Onsite Fitness Center

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