Ultimate Knowledge Institute

Location:  On-site, Chicago Campus

Job Type: Full-Time

Compensation Range: $70,000 - $75,000 Annually

The compensation above is the estimated hiring range for this position. Final offers are determined based on a variety of factors including skills, experience, qualifications, internal equity, and other job-related considerations.

To access a list of benefits for full-time jobs, please visit www.moodybible.org/careers/benefits/. Part-time benefits include a retirement savings plan, education discounts, and publishing discounts.

What You Will Be Doing

Under the guidance of the Technical Support Manager, this role will offer comprehensive oversight of radio networks including studio, satellite uplink, and transmitter sites.  This position plays a crucial role in ensuring up time of networks and in architecting and building networks and paths as needed.  This role will carry ultimate responsibility for supporting all network cabling, switches, routers, etc. This role will configure and maintain network functionality including routing, VLANs, and QoS.

Critical to this role is a heart to serve and support, while also being an efficient multitasker with excellent communication skills and a keen attention to detail. This role requires being flexible and adaptable to changing priorities, deadlines, and requirements in a fast-paced environment.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

• Install, configure, and maintain network hardware and software to ensure reliable and secure connectivity.
• Monitor and update network equipment as needed to support optimal performance.
• Diagnose and resolve network issues by identifying root causes and implementing effective solutions.
• Provide 24/7 technical support, when necessary, and troubleshoot assistance to end users and other departments.
• Create and maintain accurate network documentation, including network maps and system configurations.
• Develop and enforce policies, standards, and procedures related to network operations.
• Prepare user-friendly guides and walkthroughs for common networking tasks and troubleshooting steps.
• Collaborate with Production, Operations, and other departments to plan for network improvements and growth that support organizational goals.
• Contribute research and technical recommendations to leadership based on industry best practices and hands-on experience.
• Perform other related duties as assigned.

Minimum Qualifications

• Five years of experience in a related field.
• Excellent organizational and multitasking abilities with strong attention to detail.
• Exceptional communication skills, both written and verbal, with the ability to interact professionally with internal and external stakeholders.
• Strong problem-solving skills and the ability to work independently with minimal supervision.
• Demonstrated advanced knowledge of network administration.
• Authorized to work in the US legally without sponsorship.

Preferred Requirements

• Bachelor’s degree
• Experience in a media or broadcasting environment.
• Experience in Non-Profit Ministry
• Familiarity with Cisco, Netgear, and Juniper managed switches as well as Peplink routers.
• CCNP, CCDE, or similar certifications.

Work Environment/Conditions

Moody Bible Institute is a Christian-based Higher Education and Media Ministry. We exist to equip people with the Truth of God’s Word. If you are mission-minded, and have a servant’s heart, join us as we look to further impact the Kingdom of God.

This is a full-time position. The work is regularly performed onsite from our downtown Chicago location. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Occasional travel is expected for this position.

Additional Information

Moody Bible Institute is a Christ-centered, multicultural community that values and seeks faculty and staff who are committed to diversity, work effectively with diverse populations, and engage others in ways that honor our rich cultural mosaic and biblical foundation. Candidates must align with MBI’s Christian identity.  Employees are expected to sign a Statement of Faith and adhere to the Community Standards.

We comply with all applicable laws pertaining to nondiscrimination on the basis of race, color, national origin, sex, age, disability, and any other applicable legally protected category.  As a religious institution, we have the right to, and do, require that employees hold beliefs consistent with our Doctrinal Statement and conduct themselves in a manner consistent with our religious beliefs, as explained in our Community Standards.