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CAPI USA

Board Member - CAPI USA

Brooklyn Center, MN · On-site

$19.75 - $23/hr

CAPI's Board Overview CAPI USA has a mission to guide refugees and immigrants in their journey toward self-determination and social equality. Established in 1982 as the Center for Asians and Pacific ...

Nscale

Regional Marketing Lead, USA

New York, NY · On-site

As we expand globally, the USA is a critical growth region for enterprise adoption, partnerships, and developer engagement. We are looking for a Regional Marketing Lead, USA to own and execute Nscale ...

CAPI USA

Board Member - CAPI USA

Minneapolis, MN · On-site

$19.75 - $23/hr

CAPI's Board OverviewCAPI USA has a mission to guide refugees and immigrants in their journey toward self-determination and social equality. Established in 1982 as the Center for Asians and Pacific ...

Essity

General Application USA

Philadelphia, PA · On-site

General Application - USA Looking for a new job? There are no current vacancies advertised at Essity that match your profile and interests? Please click on the General Application USA requisition to ...

CSG

Area Sales Leader - Eastern USA

Jacksonville, FL · On-site

$150K - $160K/yr

Area Sales Leader - Eastern USA Salary : Up to $160k + bonus, company car & benefits Location : Remote - Eastern USA A global innovation leader in acute/critical care equipment is in growth mode ...

Intellisoft Technologies

USA_Developer

Bentonville, AR · On-site

$43.50 - $56.25/hr

Intellisoft Technologies is seeking a USA_Developer for a 7-month onsite position in Bentonville, AR. The role involves designing and developing Java Spring Boot applications, leading operations ...

Nemak

Purchasing Operations Manager USA

Southfield, MI · On-site

Develop and implement purchasing strategies to support operations across USA sites. Ensure alignment of procurement activities with company goals, including cost, quality, and supplier performance.

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IT Help Desk Specialist - SSO Information Technology - USA Health Shared Services

USA Health

Mobile, AL

Full-time

Posted 5 days ago

USA Health rating

6.2

Company rating: 6.2 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

697th of 893 rated healthcare providers

Job description

Overview

USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. USA Health is changing how medical care, education, and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists, and researchers provides the region's most advanced medicine at multiple facilities, campuses, clinics, and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall well-being of our community.


Responsibilities
  • Assists USA Health System user community by evaluating, troubleshooting, and resolving computer hardware/applications and software problems;
  • Investigates technical problems in all applications, network and PC support areas ans escalates unresolved matters to the appropriate resource;
  • Responds to end user queries by phone, email, or chat providing first level assistance and support;
  • Carries out troubleshooting to determine cause/correction of user problems with applications and PC software, hardware, and/or network by walking Customers through problem solving processes;
  • Assists in the education/training of end users and staff via phone, email or chat regrading first level of assistance and support;
  • Maintains appropriate documentation of incoming concerns and issues by properly escalating the unresolved matters with the designated ticketing system Defined by USA Health;
  • Recommends procedure modifications or improvements;
  • Ensures required documentation items are on help desk tickets;
  • Utilizes excellent customer service skills and exceeds end user expectations;
  • Follows up with end users for help desk level issues and ensures issues are resolved;
  • Supports IT events such as application go-lives;
  • Completes all mandatory department, educational and hospital requirements
  • Adheres to current Infection Control and Safety Standards
  • Regular and prompt attendance
  • Ability to work schedule as defined and overtime as required
  • Related duties as assigned

Additional Information

Employees must be in a regular position, working 20 hours or more per week (.50 FTE or greater) to qualify for benefits.


Qualifications
  • High School Diploma or equivalent and 2 years of related experience. Required
  • Successfully completed studies beyond the high school level may be substituted on a year-for-year basis for the required experience. Preferred
  • Associate's Degree with an IT focus and IT Help Desk experience and experience with electronic medical record (EMR) systems Preferred
  • Comparable combination of education and experience may substitute for the above requirements.

Equal Employment Opportunity/Affirmative Action Employer

The University of South Alabama is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status or any other applicable legally protected basis. EO Employer – minorities/females/veterans/disabilities/sexual orientation/gender identity.

Qualifications:
  • High School Diploma or equivalent and 2 years of related experience. Required
  • Successfully completed studies beyond the high school level may be substituted on a year-for-year basis for the required experience. Preferred
  • Associate's Degree with an IT focus and IT Help Desk experience and experience with electronic medical record (EMR) systems Preferred
  • Comparable combination of education and experience may substitute for the above requirements.
Education:UNAVAILABLEEmployment Type: FULL_TIME

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