USA Industries

OVERVIEW:

USA Industries, LLC. (USAI) is an ISO 9001:2015 certified, American manufacturer. USAI exists to rapidly deliver essential products and innovative solutions to its customers. The company specializes in the design, production, and supply of Piping Isolation & Testing Products, Flow Measurement Products, Heat Exchanger Tools, and Tube Plugs. Our products are critical to safe and effective construction, maintenance, and repair of piping systems and heat transfer equipment found in refineries, petrochemical and chemical plants, power plants, and other industrial processing and commercial facilities throughout the world. We support our customers 24/7/365 during their construction projects, turnarounds, shutdowns, routine maintenance, and emergency repairs. USA Industries boasts an established product line, multiple patents, in-house engineering/design, state-of-the-art machines, and unrivaled customer service. 

At USA Industries, we believe an accountable workplace is built upon a foundation of trust. We support one another and value open, honest communication. We meet the needs of each other and our customers through collaboration and creative solutions.

USAI differentiates itself as a leading designer, manufacturer, and supplier through the innovation, responsiveness, and professionalism of its employees. At USAI, each employee brings unique ideas and experiences to the organization while gaining new, valuable knowledge and skillsets. Every individual at USAI is an integral part of a unified team, focused on continuous growth of the organization under its mission, vision, and values.

JOB SUMMARY:

As an Inside Sales Representative at USA Industries, you will be the primary point of contact for both prospective and existing customers. Your main responsibility is to qualify and process inbound requests for quotes and orders, ensuring a seamless experience for our clients. You will represent and promote USA Industries' products and services with a solution-oriented approach, aiming to meet each customer's unique needs effectively.

In this role, you will be tasked with providing quotes and processing orders from order entry to shipment and billing preparation. Additionally, you will receive cross-training in sales, project management, and administrative tasks to ensure versatility and readiness to assist in various areas of the business. Exceptional customer service will be at the forefront of your responsibilities, ensuring that every interaction reflects our commitment to customer satisfaction and quality service.

Joining USA Industries as the Inside Sales Representative offers a unique opportunity to play a pivotal role in our customer-centric approach to business. By serving as the frontline ambassador for our products and services, you will have the chance to make a direct impact on our clients' experiences and contribute to our continued success. Join us in our mission to provide innovative solutions and unparalleled service to our valued customers and be part of a team dedicated to driving excellence and exceeding expectations at every opportunity.

JOB DUTIES AND RESPONSIBILITES:

• Embrace and exemplify company’s core values of Trust, Support, Communication, Collaboration, and Creative Solutions. 
• Assess and promptly respond to inbound requests for quotes via various communication channels such as phone calls, emails, and referrals from Outside Sales Reps or Marketing initiatives.
• Follow established SOPs and guidelines concerning formal quote requirements, as well as sales and rental order processes, ensuring consistency and accuracy in all transactions.
• Manage the coordination of sales or rental order fulfillment, including inventoried and manufactured parts, to meet customers’ specifications and delivery timelines effectively.
• Assist customers in selecting appropriate products and provide guidance on customized manufactured goods tailored to their specific needs and applications.
• Build and maintain strong relationships with prospects and existing customers, fostering trust and loyalty through responsive communication and attentive service.
• Enter required information accurately into the company’s ERPs, CRM, and other technological systems, maintaining up-to-date records and ensuring data integrity.
• Collaborate closely with the Outside Sales team to understand customer requirements, promote company products, provide sales support, and facilitate seamless customer experiences.
• Ensure orders are processed within necessary timeframes, coordinating with relevant departments to expedite processes and resolve any issues that may arise.
• Initiate quality and accounting-related processes by completing proper documentation such as Corrective Action Reports, RMAs, Credit or Refund Approvals, ensuring compliance with company policies and procedures.
• Proactively initiate sales call on marketing inbound leads and follow up on pending quotes to increase sales conversions and capitalize on opportunities.
• Address and resolve customer issues and concerns with a helpful and proactive attitude, striving to exceed customer expectations and ensure satisfaction.
• Perform clerical tasks including scanning, filing, and organizing documents as needed to support smooth operations and maintain efficient record-keeping.
• Act as the company liaison on a rotating schedule to coordinate after-hours and holiday operations, ensuring continuity of service and support for customers.
• Source materials or other goods for order fulfillment to assist the Purchasing Department as needed, contributing to streamlined supply chain operations.
• Participate in cross-training initiatives and perform functions of sales, project management, and administrative duties as required, fostering versatility and adaptability within the team. 
• Execute various tasks, as assigned by your manager, supervisor, or company officer, whether within your standard duties or as requested beyond regular responsibilities.

QUALIFICATIONS:

Education

• Bachelor’s degree in business or related field, or sales experience in lieu of degree.

Work Experience

• 2+ years working in an office environment in a customer service and/or sales role, preferably in a manufacturing environment or company with the same or similar product lines.

Skills

• Demonstrated proficiency in PC-related skills, including Microsoft Word, Excel, PowerPoint, as well as experience with ERP and CRM systems, facilitating efficient data management and communication.
• Exceptional written and oral communication skills, enabling clear and effective interaction with customers, colleagues, and stakeholders.
• Proven track record of delivering exceptional customer service, ensuring positive experiences and fostering long-term relationships with clients.
• Ability to rapidly acquire knowledge of the products manufactured, sold, and/or rented by USA Industries, facilitating informed interactions with customers and effective problem-solving.
• Strong conflict resolution and problem-solving skills, enabling the resolution of customer issues and challenges with tact, diplomacy, and efficiency.
• Strong organizational skills, allowing for effective multitasking, prioritization, and time management in a dynamic work environment.
• Ability to work effectively in a fast-paced environment, demonstrating adaptability, resilience, and the capacity to thrive under pressure.

Physical Requirements

• Must be able to communicate clearly and effectively, capable of listening intently.
• Visual acuity to process paperwork. 
• Must be able to sit at a desk for long periods of time.
• Office is two-story, must be able to climb up and down stairs when needed.