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The UPS Store

Shift Leader - The Ups Store

Syosset, NY · On-site

$18 - $22/hr

Long Island, NY Job Type: Full-Time / Part-Time Compensation: $18-$22/hour (based on experience) + performance incentives About Us We are a multi-location operator of The UPS Store with a strong ...

The UPS Store

Shift Leader - The Ups Store

Syosset, NY · On-site

$22/hr

Long Island, NY Job Type: Full-Time / Part-Time Compensation: $18-$22/hour (based on experience) + performance incentives About Us We are a multi-location operator of The UPS Store with a strong ...

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Shift Leader - The Ups Store

The UPS Store

Syosset, NY • On-site

$18 - $22/hr

Full-time

Re-posted 12 days ago

The UPS Store rating

5.7

Company rating: 5.7 out of 10

Based on 650 frontline employees who took The Breakroom Quiz

461st of 739 rated retailers

Job description

Shift Leader - The UPS Store (Multiple Long Island Locations)
Location: Long Island, NY
Job Type: Full-Time / Part-Time
Compensation: $18-$22/hour (based on experience) + performance incentives
About Us
We are a multi-location operator of The UPS Store with a strong focus on team development, customer experience, and operational excellence. Our stores provide shipping, packing, printing, and mailbox services, and we take pride in delivering a high-level experience to every customer.
We are looking for a Shift Leader who can take ownership of daily operations, support team members, and drive results on the floor.
Position Overview
The Shift Leader is responsible for running the shift, ensuring smooth store operations, and delivering an exceptional customer experience. This role is a key leadership position with growth potential into higher management.
Key Responsibilities
  • Lead and manage daily store operations during assigned shifts
  • Provide hands-on support at the counter (shipping, packing, printing, Amazon returns, etc.)
  • Ensure all customers are greeted and serviced with urgency and professionalism
  • Coach and support team members to improve performance and consistency
  • Maintain store standards (cleanliness, organization, inventory levels)
  • Ensure compliance with company procedures and operational policies
  • Handle customer issues and resolve concerns effectively
  • Support sales goals by promoting services (packing, printing, mailboxes, etc.)
  • Assist with opening/closing procedures and cash handling
What We're Looking For
  • Previous retail, customer service, or leadership experience preferred
  • Strong communication and problem-solving skills
  • Ability to multitask in a fast-paced environment
  • Leadership mindset - takes ownership and leads by example
  • Reliable, punctual, and accountable
  • Comfortable using computers and learning POS systems
  • Willingness to work weekends as needed
Why Join Us
  • Clear path for growth into Store Manager or Unit Manager roles
  • Performance-based incentives and recognition programs
  • Structured training and ongoing development
  • Team-oriented, fast-paced work environment
  • Opportunity to be part of a growing multi-location operation
Schedule
  • Flexible scheduling available
  • Weekend availability required

What The UPS Store employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About UPS Store

Sourced by ZipRecruiter

The UPS Store Inc., is a subsidiary of UPS, and is the world’s largest franchisor of retail shipping, postal, printing and business service centers. UPS and The UPS Store Headquarters offer a unique promote-from-within culture where you’ll always find exciting new career opportunities at every level of the organization. From training and education to growth and empowerment, you have the freedom to forge a career path that can take you anywhere you want to go. UPS and The UPS Store Headquarters job categories include: Package Handlers and Helpers, Drivers and Mechanics, Customer Solutions and Sales, IT, Corporate, and Logistics and Operations.

Industry

Retail, printing and printing services, print media publishing, office supplies and stationery stores, couriers and messengers services and plastics packaging film and sheet (including laminated) manufacturing

Company size

10,000+ Employees

Headquarters location

San Diego, CA, US

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