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4 Umax Shipping Jobs Hiring Near You

UMAX Shipping

Customer Service NVOCC

City Of Industry, CA · On-site

$18 - $25/hr

Benefits: * Training & development * 401(k) matching * Bonus based on performance * Competitive salary * Dental insurance * Health insurance * Paid time off * Vision insurance Job Summary We as a ...

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Infographic showing various job openings at Umax Shipping in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Customer Service NVOCC

City Of Industry, CA • On-site

UMAX Shipping
See more jobs at UMAX Shippingexternal

$18 - $25/hr

Full-time

Re-posted 10 days ago

Job description

Job Summary
We as a freight forwarder /  NVOCC are seeking a Customer Service Representative  to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. 

Responsibilities 
  • Receive a high volume of inbound calls and emails 
  • Identify the reason for the customer’s call, collect relevant information, and provide solutions
  • Refer to premade scripts for a variety of customer service topics
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Document all customer interactions
  • Meet personal and team quotas
  • Attend trainings to maintain up-to-date skills and knowledge
Qualifications
  • High school diploma/GED
  • Previous experience as a Customer Service Representative or in a similar role is preferred 
  • Comfortable using computers and customer management software
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively