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Job Summary:
UFCU is advancing toward becoming a market-leading, technologically advanced credit union. They are seeking a transformative Chief Digital Officer to architect and drive UFCU’s digital member experiences, product excellence, and platform modernization while leading enterprise-wide digital strategy and performance across various digital channels.
Responsibilities:
• Define and scale UFCU’s digital platform strategy and roadmap—modernizing core digital and contact center channels for scalability, flexibility, and speed-to-market.
• Lead end-to-end digital product lifecycle, including vision, discovery, user stories, prototyping, execution, measurement, and continuous iteration.
• Drive delivery autonomy, cross-platform reusability, and a product-first architecture that aligns platforms with digital business outcomes.
• Own And Report On Digital OKRs Such As Digital adoption, digital self-service, user growth, and transaction volume increases.
• Platform and Channel performance metrics: uptime, call center efficiency, incident/failure reduction, scalability.
• Financial outcomes: digital revenue contribution, cost-to-serve improvements, ROI.
• Digital Engagement & satisfaction: NPS/OSAT scores, member feedback, churn reduction.
• Delivery metrics: velocity, cycle time improvement, time-to-market acceleration.
• Lead Product Owners, Business Analysts, and Agile teams in a unified delivery model, ensuring true product ownership, accountability, and velocity.
• Scale Agile frameworks (e.g., SAFe), establish Agile Center of Excellence in partnership with ePMO, and embed Agile tooling (Azure DevOps, JIRA, others) and metrics into the organization.
• Coach leaders and teams on advanced practices like Continuous Discovery, Working Backwards, Lean Product Delivery, and Incremental Delivery.
• Drive digital acquisition and digital-first usage through optimized onboarding, AI-driven personalization, and omnichannel experience strategies.
• Lead member lifecycle product initiatives—digital payments, card services, cross-sell, financing, and rewards.
• Conduct competitive benchmarking, market trend analysis, and feature innovation to differentiate UFCU in a crowded digital landscape.
• Collaborate with CTO and Technology teams to modernize digital infrastructure, APIs, microservices, and cloud-native platforms.
• Oversee integration with core banking, authentication, fraud, data services, and fintech ecosystems.
• Lead pilots for emerging technologies such as AI/ML, open banking, payments tokenization, digital identity, and more.
• Serve as a digital thought leader and trusted advisor to executive teams, the Board, and external partners.
• Communicate digital progress, risks, and value through enterprise reporting, portfolio reviews, and executive-level forums.
• Negotiate strategically with fintech, vendor, and partner organizations—securing commercial value and enterprise alignment.
• Adhere to all company policies, procedures and business ethics codes.
• Complete required regulatory training as assigned.
• Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations.
Qualifications:
Required:
• Bachelor’s degree required; Master’s/MBA preferred.
• 10+ years of progressive leadership in digital strategy, product management, or digital transformation.
• Minimum of 15 years of experience in technology, digital delivery, or other relevant experience.
• Experience in a Head of Digital role driving enterprise-grade digital transformation and platform modernization.
• Must be bondable.
• Proficiency in Agile at scale (SAFe), product management, Lean methodologies, and digital UX/CX/MX best practices.
• Experience with digital platform technologies: APIs, microservices, headless architecture, cloud-native hosting, and mobile-first applications.
• Knowledge of payments ecosystems, tokenization, digital onboarding, and authentication technologies.
• Strong product analytics competency: experimentation, AI & A/B testing, dashboards, KPI tracking.
• Digital Strategy & Roadmap
• Agile Product Leadership (SAFe, Scrum, Lean)
• Platform & API Architecture
• Omni‑Channel & Mobile Experience
• Personalization & AI/ML Strategy
• Digital Acquisition & Retention
• OKR/KPI Management & Reporting
• Stakeholder / Vendor Management
• Executive Communication & P&L Oversight
• Digital UX & Human-Centered Design
Preferred:
• SAFe Program Consultant or SAFe Product Owner/Product Manager
• Scrum Product Owner, CPO, or equivalent
• Product Management Certification
• UX/Design Thinking credentials
• Payment/Fraud/Fintech domain certifications advantageous
Company:
University Federal Credit Union (UFCU) was chartered in 1936, and it has grown into a strong, healthy, and growing financial cooperative, serving more than 250 universities, associations, and employers in Central Texas, Harris County, and Galveston County. Founded in 1936, the company is headquartered in Austin, TX, US, , with a team of 501-1000 employees. The company is currently Late Stage.