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Tryfacta

22 jobs near Columbus, OH

Tryfacta, Inc

NY · On-site

$108.89/hr

Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private & public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional ...

Tryfacta

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Accountant

Los Angeles, CA · On-site

$45 - $53.05/hr

Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional ...

New

Tryfacta

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Administrative Clerk

Hidalgo, TX · On-site

$14 - $14.50/hr

Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional ...

New

Tryfacta, Inc

NY · On-site

$80 - $85/hr

Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private & public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional ...

Tryfacta, Inc

RN Med Surg

Clarinda, IA · On-site

$60 - $90/hr

Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private & public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional ...

Tryfacta

OET CCIE

Baltimore, MD · On-site

Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional ...

Tryfacta

Data Entry Operator

Seattle, WA · On-site

Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional ...

Tryfacta, Inc

Travel RN LTC

Clifton Springs, NY · On-site

$157.05/hr

Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private & public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional ...

Tryfacta

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Accountant

Los Angeles, CA · On-site

$45 - $53.05/hr

Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional ...

New

Tryfacta

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Administrative Clerk

Hidalgo, TX · On-site

$14 - $14.50/hr

Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional ...

New

Tryfacta

Cloud Network Multiple Positions

Albany, NY · On-site

Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional ...

Tryfacta

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Bartender

Cutler Bay, FL · On-site

$17.94/hr

Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional ...

New

Tryfacta

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Bartender

Cutler Bay, FL · On-site

$17.94/hr

Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional ...

New

Tryfacta

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Accountant I

San Jose, CA · On-site

$36 - $38/hr

Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional ...

New

Tryfacta

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Accountant I

San Jose, CA · On-site

$36 - $38/hr

Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional ...

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Showing results 1-20

Call Center Supervisor / Manager - Austin, TX

Tryfacta

Austin, TX • On-site

$27 - $38/hr

Other

Posted 15 days ago

Job description

About US:
Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private & public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.

Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!

Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.

Job Summary:
Tryfacta is seeking Call Center Site Manager / Supervisor professionals for our client in Austin, TX 78723. This is a temporary contract assignment supporting a high-volume contact center operation. We have 3 openings: 1 Site Manager and 2 Supervisors. If you have call center leadership, customer service, or staffing experience, please Apply Now!

Position Title: Call Center Site Manager / Supervisor
Openings: 3 – 1 Site Manager + 2 Supervisors
Location: Austin, TX 78723
Duration: Temporary Contract
Work Schedule: 100% On-Site; Flexible schedule
Pay Rate: $27–$38/hr W2, depending on position and experience

Responsibilities for this position include, but are not limited to:

  • Manage daily call center/contact center operations.
  • Supervise employees, team leads, and customer service teams.
  • Manage staffing, scheduling, attendance, and workforce coverage.
  • Support recruiting, onboarding, and employee training.
  • Monitor employee performance, productivity, and quality.
  • Handle employee questions, issues, and escalations.
  • Track KPIs and prepare workforce reports.
  • Coordinate with management and client teams.
  • Support high-volume and multi-shift operations.

To be considered for this position, you should have:

  • Call Center / Contact Center experience.
  • Customer Service Operations experience.
  • Team supervision or leadership experience.
  • Workforce management and scheduling experience.
  • Experience managing attendance and employee performance.
  • Recruiting, onboarding, or training experience.
  • Strong communication and problem-solving skills.
  • KPI, quality, or productivity reporting experience.
  • Temporary staffing experience is a plus.
  • Government, utility, 311/911, or public-sector experience is a plus.

Additional Requirements:

  • Must be able to work 100% On-Site in Austin, TX 78723.
  • Austin/Austin Metro candidates are strongly preferred.
  • Must be comfortable working in a high-volume contact center environment.
  • Schedule flexibility may be required.

Tryfacta is an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex,

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