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58 Truecare Jobs Hiring Near You

True Care

SEO Content Specialist

Brooklyn, NY · On-site

$70K - $85K/yr

Our brands include True Care, a licensed home care agency serving Medicaid and private pay clients in New York City and Westchester; POD Health, a Medicare telehealth and chronic care management ...

True Care

Director of Wellness

Manhattan, NY · On-site

True Care's Enduring Mission At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and ...

True Care

Director of Wellness

Manhattan, NY · On-site

$125K - $140K/yr

True Care's Enduring Mission At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and ...

True Care

Director of Wellness

Manhattan, NY · On-site

True Care's Enduring Mission At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and ...

True Care

Home Care Field Supervisor

Greeley, CO · On-site

$23 - $24/hr

Andrea's Angels, an entity of True Care, is a trusted home care agency in Colorado that provides caregivers who are fluent in English and Spanish. Our homemaker services help restore you or your ...

True Care

Home Care Field Supervisor

Greeley, CO · On-site

$23 - $24/hr

Andrea's Angels, an entity of True Care, is a trusted home care agency in Colorado that provides caregivers who are fluent in English and Spanish. Our homemaker services help restore you or your ...

True Care

Marketing Communications Associate

Brooklyn, NY · On-site

$46K - $57K/yr

Our brands include True Care, a licensed home care agency serving Medicaid and private pay clients in New York City and Westchester; Pod Health, a Medicare telehealth and chronic care management ...

True Care

Marketing Communications Associate

Brooklyn, NY · On-site

$46K - $57K/yr

Our brands include True Care, a licensed home care agency serving Medicaid and private pay clients in New York City and Westchester; Pod Health, a Medicare telehealth and chronic care management ...

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Scheduling Coordinator (Evening Schedule)

True Care

White Plains, NY • On-site

$24 - $26/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

Company Overview:

True Care is a LHCSA providing outstanding home care service in the New York Metropolitan area, upstate New York, Westchester and Colorado (under the Andrea's Angels name). Our passionate dedication to our clients sets True Care apart. We work with our clients individually to ensure their satisfaction and comfort with the paraprofessionals caring for them. It is our mission to continue to raise the standard of homecare services. We are committed to providing the highest level of care by maintaining excellence in sta, procedures, and responsiveness. The True Care team is Healthcare professionals who are committed to helping our patients and caregivers experience the most excellent care.


Position title: Home Care Client Services Coordinator


Location: Full-time Monday-Friday 2pm-10:00 pm onsite in White Plains, NY


Position summary: TheHome Care Client Services Coordinatoris responsible for coordinating caregiver placement and visit confirmations between the Home Health Aides and our patients. Responsibilities include creating and maintaining staff schedules, confirming attendance and communicating with the caregivers, patients and their families while adhering to True Care's policies and procedures. He/she performs case management for the assigned caseload and works to provide best quality service.


Key Responsibilities:

  • Strategically coordinate placement of services between clients in their homes and the caregivers on HHAeXchange
  • Successfully maintain a caseload of 90-115 patients ensuring they receive the best homecare service
  • Participate in departmental trainings
  • Assist the Team Lead with coverage and work with the team members with any staffing challenges
  • Communicate openly with other staff in the department regarding scheduling, availability, attendance, and larger scale issues; ensuring documentation is being updated for all of our caregivers and patients in HHAeXchange
  • Verify caregivers' attendance for daily ensuring they are attending their scheduled cases and be able to prioritize staffing cases for no-shows, call-outs or any missed visits based on the patient's needs of care
  • Handle and respond promptly to incoming calls, emails or faxes from physicians, contracts or clients requesting report status and/or information; communicate with contracts for patient status
  • Communicate with patients and their families regarding appointment scheduling, physician plan of care, appointment changes, no shows and/or cancellations
  • Maintain and document communication with all caregivers in HHAeXchange; coordinate the caregivers' schedules and maintain a schedule of all services per month
  • Verify billed services against requested services
  • Maintain patient confidentiality and privacy with dignity and respect
  • Participate in patient case conferences, in-service programs, exit interviews for caregivers and orientation
  • Manage phone calls in a supportive, reassuring manner for patients, families, physicians, and others


Required Qualifications:

  • High School diploma/ GED equivalent
  • Knowledge of HHAeXchange is highly preferred
  • Bilingual Fluency in Spanish
  • Strong interpersonal and communication skills
  • Able to deal with difficult or sensitive situations in person or on the phone
  • Excellent customer service having empathy and patience in working for elderly population
  • Able to multitask and work in an extremely fast paced environment
  • Ability to maintain a professional demeanor when handling issues

Benefits:

  • Health, dental, and vision insurance
  • 401(k) with company match
  • Paid Vacation, Company Holidays, Sick Leave, and Floating Holidays
  • Professional development opportunities
  • Mission-driven work in an innovative healthcare space

Apply