True Prodigy

Job Summary:

The Website Manager is responsible for coordinating website support, maintenance, client requests, and website conversion projects for True Prodigy clients. This role manages multiple concurrent website initiatives while ensuring websites meet quality, accessibility, performance, and usability standards. The Website Manager works independently under general supervision, collaborates with internal teams and clients, and serves as a primary point of coordination for website updates, launches, and ongoing support.

Duties/Responsibilities:

• Manage daily website support requests and client service tickets.
• Coordinate website updates, enhancements, and content changes across multiple client websites.
• Lead website conversion projects from planning through launch while meeting project timelines.
• Perform quality assurance (QA) testing prior to website releases to ensure functionality and accuracy.
• Review websites for ADA/WCAG accessibility compliance and coordinate remediation efforts.
• Troubleshoot website issues and coordinate technical resolutions with development resources.
• Monitor website performance and recommend improvements for usability, speed, and reliability.
• Ensure websites function properly across modern browsers and responsive devices.
• Coordinate website launches including domain management, DNS configuration, SSL certificates, and deployment activities.
• Assist with implementation of SEO best practices including metadata optimization and content recommendations.
• Create and maintain internal documentation, knowledge base articles, and client training materials.
• Communicate project status, timelines, and technical updates with clients and internal stakeholders.
• Prioritize multiple website projects and support requests while meeting established deadlines.
• Identify opportunities to improve website processes, workflows, and client experience.
• Stay current on emerging web technologies, accessibility standards, and industry best practices.

Required Skills/Abilities:

• Strong understanding of HTML, CSS, and basic JavaScript.
• Experience working with Content Management Systems (CMS).
• Working knowledge of website accessibility standards (WCAG/ADA).
• Strong organizational and project coordination skills.

• Excellent written, verbal, and interpersonal communication skills.
• Ability to troubleshoot website issues independently.
• Understanding of responsive web design and cross-browser compatibility.
• Familiarity with UI/UX principles and website usability best practices.
• Ability to manage multiple projects with competing priorities.
• Strong customer service orientation with excellent attention to detail.
• Ability to collaborate effectively across technical and non-technical teams.
• Self-motivated with strong analytical and problem-solving skills.
• Ability to quickly learn new technologies and software platforms.

Preferred Skills:

• Experience with Builder.io.
• Experience with Google Analytics.
• Knowledge of SEO principles and website optimization.
• Basic UI design experience using Canva, Adobe Creative Suite, or Figma.
• Experience supporting local government or appraisal district websites.

Education and Experience:

• Bachelor's degree in Information Technology, Computer Science, Web Development, Digital Media, Marketing, or a related field, or equivalent professional experience.
• Two to five years of experience managing websites, digital projects, or web-based client services.
• Experience coordinating multiple client projects simultaneously.
• Experience working with website launches, website maintenance, and technical coordination.
• Experience with CMS platforms and website content management.