Position Summary The IT Help Desk Supervisor is a working supervisor role that combines hands-on Level II technical support with day-to-day leadership of the help desk team. The majority of this ...
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Position Summary The IT Help Desk Supervisor is a working supervisor role that combines hands-on Level II technical support with day-to-day leadership of the help desk team. The majority of this ...
MSP Sr. Engineer
Orlando, FL · Remote
$97K - $133K/yr
About the Role We are a growing managed IT services company. We are looking for a senior-level engineer with a strong MSP background who is ready to take on broader leadership. This is a multi ...
MSP Sr. Engineer
Orlando, FL · Remote
$97K - $133K/yr
About the Role We are a growing managed IT services company. We are looking for a senior-level engineer with a strong MSP background who is ready to take on broader leadership. This is a multi ...
Senior Staff Accountant
Maitland, FL · Hybrid
$64K - $79K/yr
Contract to potential hire. 8:30-5:30, 3 days a week onsite, 2 days remote. prefer a CPA or CPA track. Financial or banking industry big plus. Must have accounting degree. The Accountant III will ...
Senior Staff Accountant
Maitland, FL · Hybrid
$64K - $79K/yr
Contract to potential hire. 8:30-5:30, 3 days a week onsite, 2 days remote. prefer a CPA or CPA track. Financial or banking industry big plus. Must have accounting degree. The Accountant III will ...
The Symitar Programmer II role is responsible for the development, implementation, and maintenance of Symitar core processing applications and related software systems. This role will work ...
The Symitar Programmer II role is responsible for the development, implementation, and maintenance of Symitar core processing applications and related software systems. This role will work ...
Node Developer
$45.25 - $58.50/hr
The Sr. Software Developer will have extensive experience in our technology stack (TypeScript, NodeJS/NestJS, PostgreSQL, RabbitMQ) and enterprise architecture patterns (CQRS, Event-Driven ...
Node Developer
$45.25 - $58.50/hr
The Sr. Software Developer will have extensive experience in our technology stack (TypeScript, NodeJS/NestJS, PostgreSQL, RabbitMQ) and enterprise architecture patterns (CQRS, Event-Driven ...
Business Analyst
Jersey City, NJ · Hybrid
Business Analyst DEPARTMENT : Information Technology REPORTS TO: Director, Project Management EEO/FLSA CATEGORY: Exempt, Professional DIRECT REPORTS: Varies and Project-dependent PREFERRED LOCATION:
Business Analyst
Jersey City, NJ · Hybrid
Business Analyst DEPARTMENT : Information Technology REPORTS TO: Director, Project Management EEO/FLSA CATEGORY: Exempt, Professional DIRECT REPORTS: Varies and Project-dependent PREFERRED LOCATION:
· Manage and monitor Microsoft 365 services and desktop support (Laptops) · Formulate and create Office 365 SharePoint / Teams sites for domain users and external client access · Administer and ...
· Manage and monitor Microsoft 365 services and desktop support (Laptops) · Formulate and create Office 365 SharePoint / Teams sites for domain users and external client access · Administer and ...
IT Product Owner DEPARTMENT : Information Technology REPORTS TO: Director, Project Management EEO/FLSA CATEGORY: Exempt, Professional DIRECT REPORTS: Varies and Project-dependent PREFERRED LOCATION:
IT Product Owner DEPARTMENT : Information Technology REPORTS TO: Director, Project Management EEO/FLSA CATEGORY: Exempt, Professional DIRECT REPORTS: Varies and Project-dependent PREFERRED LOCATION:
Construction Bookkeeper/ Administrative Assistant
Boca Raton, FL · Hybrid
$18 - $24.25/hr
Construction Bookkeeper / Administrative Assistant Reports to: Executive Leadership Company Overview: We area telecommunications and IP security contractor. We provide the network infrastructure and ...
Construction Bookkeeper/ Administrative Assistant
Boca Raton, FL · Hybrid
$18 - $24.25/hr
Construction Bookkeeper / Administrative Assistant Reports to: Executive Leadership Company Overview: We area telecommunications and IP security contractor. We provide the network infrastructure and ...
-Looking for Tier 2 with room to grow or Tier 3 that is ready to go out of the gate. -Wants blend of Network and Systems, but systems is preferred vs. pure network experience. -Will also be doing ...
-Looking for Tier 2 with room to grow or Tier 3 that is ready to go out of the gate. -Wants blend of Network and Systems, but systems is preferred vs. pure network experience. -Will also be doing ...
Staff Accountant
Winter Garden, FL · On-site
$48K - $64K/yr
Job Title: Staff Accountant Location: Winter Garden, FL Job Type: Full-time (in office) Job Summary: We are seeking a detail-oriented and reliable Staff Accountant to support our financial operations ...
Staff Accountant
Winter Garden, FL · On-site
$48K - $64K/yr
Job Title: Staff Accountant Location: Winter Garden, FL Job Type: Full-time (in office) Job Summary: We are seeking a detail-oriented and reliable Staff Accountant to support our financial operations ...
Help Desk Technician- Level 1
$18.75 - $25.25/hr
Position Summary The Level I Help Desk Technician is the first point of contact for client support requests, providing prompt, courteous first-level technical support and ensuring issues are ...
Help Desk Technician- Level 1
$18.75 - $25.25/hr
Position Summary The Level I Help Desk Technician is the first point of contact for client support requests, providing prompt, courteous first-level technical support and ensuring issues are ...
Plant/ Manufacturing Project Manager TOP SKILLS * Background in Industrial or Mechanical Maintenance (preferred) * Experience with designing manufacturing plants * Familiarity with developing new ...
Plant/ Manufacturing Project Manager TOP SKILLS * Background in Industrial or Mechanical Maintenance (preferred) * Experience with designing manufacturing plants * Familiarity with developing new ...
Technical Lead (Java)
Temecula, CA · On-site
$160K - $180K/yr
Pay range: $160,000.00 - $180,000.00/YR No Work VISA, or Work Sponsorship Available. No C2C or third party agencies. CONTRACT TO HIRE This is a hybrid role based out of our Pembroke Pines, FL office.
Technical Lead (Java)
Temecula, CA · On-site
$160K - $180K/yr
Pay range: $160,000.00 - $180,000.00/YR No Work VISA, or Work Sponsorship Available. No C2C or third party agencies. CONTRACT TO HIRE This is a hybrid role based out of our Pembroke Pines, FL office.
Sr. Infrastructure Engineer
Pembroke Pines, FL · Hybrid
$99K - $134K/yr
W2 ONLY. 6-month contract. Hybrid in Pembroke Pines 2-3 days per week. This person will be working on a DNS project, server updates, and migration with Azure. Job Summary: The Senior Infrastructure ...
Sr. Infrastructure Engineer
Pembroke Pines, FL · Hybrid
$99K - $134K/yr
W2 ONLY. 6-month contract. Hybrid in Pembroke Pines 2-3 days per week. This person will be working on a DNS project, server updates, and migration with Azure. Job Summary: The Senior Infrastructure ...
AR Specialist
Winter Park, FL · On-site
$19 - $25/hr
Job Title: Accounts Receivable Specialist Job Responsibilities: Seeking an experienced individual who is responsible for managing all aspects of tenant billing and collections for a portfolio of ...
AR Specialist
Winter Park, FL · On-site
$19 - $25/hr
Job Title: Accounts Receivable Specialist Job Responsibilities: Seeking an experienced individual who is responsible for managing all aspects of tenant billing and collections for a portfolio of ...
MUST HAVE HEALTHCARE EXPERIENCE W-2 ONLY. NO C2C or 3rd party agencies. 6 month contract, fully remote. We are looking for someone who can do data segmentation exercise in python, so this person must ...
MUST HAVE HEALTHCARE EXPERIENCE W-2 ONLY. NO C2C or 3rd party agencies. 6 month contract, fully remote. We are looking for someone who can do data segmentation exercise in python, so this person must ...
MUST BE ONSITE IN GRAND RAPIDS, MI About this position: The Vice President of Development is a senior technology leader responsible for the strategy, execution, and continuous improvement of software ...
MUST BE ONSITE IN GRAND RAPIDS, MI About this position: The Vice President of Development is a senior technology leader responsible for the strategy, execution, and continuous improvement of software ...
Tax Partner
$97K - $127K/yr
Partner Opportunity - Tax & Advisory Services Location: Central Florida (Onsite | Relocation Assistance Available) We are retained by a rapidly growing, entrepreneurial tax and accounting firm in ...
Tax Partner
$97K - $127K/yr
Partner Opportunity - Tax & Advisory Services Location: Central Florida (Onsite | Relocation Assistance Available) We are retained by a rapidly growing, entrepreneurial tax and accounting firm in ...
Security Engineer II
Plano, TX · Hybrid
W-2 ONLY. Hybrid in Dallas- 2-3 days per week in the office. Overview: Strong background in information security, hands-on experience with various security tools, and proficiency in managing cloud ...
Security Engineer II
Plano, TX · Hybrid
W-2 ONLY. Hybrid in Dallas- 2-3 days per week in the office. Overview: Strong background in information security, hands-on experience with various security tools, and proficiency in managing cloud ...
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Job description
Position Summary
The IT Help Desk Supervisor is a working supervisor role that combines hands-on Level II technical support with day-to-day leadership of the help desk team. The majority of this person's time is spent in the queue as a functional Level II technician - resolving escalations and supporting clients directly while also supervising, coaching, and coordinating the work of the Level I staff. This is a player-coach position for an experienced technician with a service-delivery background who is ready to step into a lead/supervisory capacity.
Technical Responsibilities (Working Level II)
Demonstrated working knowledge across the following is required:
Experience administering or supporting the following is preferred:
The IT Help Desk Supervisor is a working supervisor role that combines hands-on Level II technical support with day-to-day leadership of the help desk team. The majority of this person's time is spent in the queue as a functional Level II technician - resolving escalations and supporting clients directly while also supervising, coaching, and coordinating the work of the Level I staff. This is a player-coach position for an experienced technician with a service-delivery background who is ready to step into a lead/supervisory capacity.
Technical Responsibilities (Working Level II)
- Works the ticket queue as a functional Level II technician, resolving escalations and issues beyond first-level support across networking, servers, and end-user systems.
- Serves as the primary escalation point for Level I technicians, providing real-time troubleshooting guidance and second-level resolution.
- Coordinates with Level III engineers, vendors, and carriers as needed to drive complex issues to resolution.
- Performs hands-on support across Microsoft 365 / Exchange, Active Directory, Windows Server, networking, firewalls/VPN, backup/recovery, and end-user systems.
- Maintains ownership of customer communication and satisfaction, ensuring clients are kept informed through full resolution.
- Assists with servicing VOIP, SIP, SIP gateways, IADs, and PBX platforms.
- Provides day-to-day supervision of the help desk team, including ticket triage, assignment, prioritization, and dispatch to balance workloads.
- Monitors response and resolution times against service-level agreements (SLAs) and takes appropriate action to keep work on track.
- Provides leadership, orientation, training, coaching, and mentoring to technicians, helping develop their skills over time.
- Assists with scheduling, staffing, interviewing, and routine performance feedback for the support team.
- Helps maintain and improve help-desk processes, documentation, and knowledge-based content in alignment with IT best practices.
- Acts as a working supervisor carrying a personal ticket load while overseeing the team.
- Performs hands-on technician duties as required to meet service levels during periods of high volume or coverage gaps.
- Creates and maintains a work environment aligned with the organization's goals and strategies, demonstrating a unified voice and consistent message from leadership.
- Actively supports all organizational policies and procedures in communications and interactions with staff and peers.
- Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety, and a high-reliability organization; behavior supports the organization's core commitments of Integrity, Service, Respect, Teamwork, Excellence, and Innovation.
Demonstrated working knowledge across the following is required:
- Networking fundamentals: routing, switching, IP addressing, DHCP, DNS, VLANs, and wireless (SSID, AP, 802.1x).
- Windows Server administration, Active Directory, and Group Policy.
- Microsoft 365 / Exchange administration and end-user support.
- Firewalls, VPNs, and basic network security concepts.
- Backup, recovery, and basic virtualization concepts.
- Familiarity with VOIP / SIP and basic telecom concepts.
Experience administering or supporting the following is preferred:
- ConnectWise (PSA and RMM)
- IT Glue (documentation)
- SentinelOne (endpoint protection)
- Duo (multi-factor authentication)
- ThreatLocker (application allowlisting / zero trust)
- Associate or bachelor's degree in information technology or a related field preferred. A combination of education, training, and experience may be considered in lieu of a degree.
- Level II technical knowledge and experience required - the candidate must be able to independently resolve issues beyond first-level support (see Technical Knowledge above).
- Previous service-delivery and Level II help desk experience required.
- Prior experience as a lead or senior technician (or other supervisory experience) in a help desk environment strongly preferred.
- Prior MSP (managed service provider) experience strongly preferred.
- 3+ years of help desk or technical support experience.
- Relevant certifications (e.g., CompTIA Network+ or Security+, Microsoft, or similar) a plus.
- Strong critical-thinking skills and decisive judgment
- Able to work under minimal supervision.
- Able to work in a fast-paced environment and take appropriate action under pressure.
- Clear, professional communication with both clients and team members.
- Strong organizational skills and keen attention to detail.
- Ability to travel to local client sites as needed.
- Health, dental, and vision coverage.
- Generous vacation and paid time off (PTO) policy.