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Senior User Experience Designer

TrendAITM, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk. At TrendAITM, we're always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future. AI Fearlessly.

Position Summary:

We are seeking a Senior User Experience Designer who can craft outstanding user experiences for our cybersecurity products, serving a wide range of customer types. You will be part of a global User Experience team, working with cross-functional teams such as Product Managers, Developers, Marketing, Visual Designers, Technical Writers, and more to apply user-centered design methodologies and shape innovative solutions. Starting from understanding user needs and business goals, you will leverage your design skills to drive design discussions and decisions.

A passion for enhancing the user journey, combined with strategic thinking and a collaborative mindset, will be essential to your success in this role. You will play a key part in bridging cross-functional expertise, ensuring that the solutions we design are not only innovative but also intuitive, consistent, elegant, and maintainable.

Responsibilities:

• Facilitate Cross-Team Collaboration: Build consensus across teams to solve complex problems and align on business goals.
• Project Execution: Work on scope project work, partner with product management and engineering to balancing short-term delivery needs with long-term product goals.
• Deliver End-to-End Experience: Design and model comprehensive user experiences, emphasizing user needs and problem-solving in presentations. Develop clear user flows, detailed specifications, and prototypes to effectively demonstrate the user journey.
• Expand and maintain UX guidelines: Identify and explore additional use cases beyond single projects to enhance existing guidelines and patterns for company-wide use
• Creative Problem Solving: Produce high-quality, research-based creative solutions to complex problems.
• Collaborative Culture: Foster a culture of collaboration and inclusive decision-making.
• Effective Communication: Document and communicate designs effectively with stakeholders and development teams.
• Process Improvement: Collaborate with UX design leads and team members to improve processes and standards. Embrace new tools in the design process with an open mind, actively leveraging emerging technologies such as AI to work more efficiently.
• Bonus Points: Knowledge of the cybersecurity industry or IT management. and, Experience with design systems and platform design work.

Qualifications:

• Experience: 3+ years in UX/product design, preferably in SaaS or platform services.
• Design Tools: Proficient in Figma; experience with other prototyping tools and AI‐assisted UX design is strongly preferred.
• Communication: Excellent verbal and written communication skills in English; knowledge of Mandarin is a bonus.
• Collaboration: Strong interpersonal skills and the ability to work in cross-functional teams. A team player who can also work independently.
• Problem-Solving: Ability to solve complex design problems and make data-driven decisions.
• User-Centered Design: Deep understanding of user-centered design, interaction design, and information architecture. Capable of delivering product design solutions, including user flows, wireframes, prototypes, and final designs.
• Agile Development: Experience with agile development processes. Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Education: Bachelor's degree (or higher) in a related field (e.g., UX Design, HCI, Product Design) or equivalent practical experience.

What We Offer You:

You're important to us. What matters to you, matters to us too. Trend Micro provides benefit options for you and your family.

• Comprehensive medical, dental and vision insurance
• Life insurance
• Short & Long Term Disability
• Pre-partum, maternity, parental and medical leave
• Mental Health Wellness Program
• Adoption Assistance
• Wellness Incentive
• Pet Insurance
• 401(k) with company match
• Paid Time Off
• 14 Annual Holidays
• Tuition Assistance
• Employee Resource Groups

We offer competitive compensation with bonus opportunity tied to company performance, along with room to enhance your skills through ongoing learning and broad technological opportunities. Achieving work-life balance is a priority, complemented by team activities, fostering an environment rooted in equity, inclusion, and collaboration, that is reflected in both our culture and our work.

Be Passionate. Be Innovative. Be a Trender.

This position does not offer sponsorship for work permit applications or renewals, either now or in the future. Candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship, both currently and moving forward. The company will not sponsor applicants for U.S. work visa status for this role (including, but not limited to, H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT, or any other employment-based visa).