Tree House Craft Cannabis

Company Description

Tree House Craft Cannabis is a recreational marijuana dispensary rooted in the belief that everyone should choose their own adventure in our stores. We pride ourselves on being informative, not intimidating when it comes to marijuana. We offer an inclusive space for experienced users, first-time shoppers, and everyone in between to come, have fun, and be comfortable. We invite conversations around cannabis and culture with our curated space that feels like a break from the ordinary.

Job Description

Budtenders are responsible for creating a world-class experience for all customers. Budtenders will promote a positive, customer service-oriented, and complaint work environment. This position is accountable for executing initiatives that achieve all hospitality goals at the THCC Dracut location.

The Budtender is responsible for compliance with all policy, procedures, and all other operational objectives of the business, as well as executing visual standards and presentations needs to customer requirements, product performance, along with sales and marketing objectives. Budtenders must be passionate about their role and have a strong willingness to help customers become educated about cannabis.

Summary of Responsibilities:

Maintain an in-depth knowledge of cannabis products and strains from within the dispensary, as well as industry-wide product knowledge within the region and competing marketplace.

       Meet & exceed personal sales volume and KPI goals.
       Assist in building a great company and business that disrupts the traditional retail model and embrace change.
       Add value to the team by being an authentic and confident self-leader who strives to execute our world-class customer service program.
       Drive repeat business through strong local networking and customer data capture, customer confidence inspiration, and building of customer loyalty.
       Maintain up to date knowledge on products and industry knowledge, including cannabis laws and regulation.
       Proactively answer customer questions and ensure knowledge of products and usage. 
       Execute high customer experience standards, to include a world-class culture and industry-leading customer engagement through strong sales techniques and product knowledge.
       Accountable for accurately utilizing THCC's Point of Sale system.
       Execute customer transactions with high attention to detail and ensure accuracy in register transactions. 
       Execute THCC's dispensary protocols including safety protocols.
       Complies with all security, safety, and legal requirements. 
       Must be able to accommodate flexible scheduling expectations including weekend, evening, and holiday schedules. 
       Maintain a clean and organized point of sale area.
       This role is required to assist and/or perform other duties as assigned, as well as in other functions of the operation, including but not limited to inventory fulfillment, outreach, and visual merchandising.
       Projects a positive image of the organization to employees, customers, industry, and community.
       Embodies the culture and values of THCC and full support of our purpose, goal, and key objectives. 

Qualifications

       Minimum 21 years of age (or as required by state regulations)
       Strong analytical skills to assess data, facts, and figures
       Intermediate-level math skills
       Proven expertise and experience to accurately manage a register
       Exceptional customer service skills
       Strong attention to detail and ability to solve and resolve problems in a calm, professional, and courteous manner.
       Strong computer-based skills
       Dynamic interpersonal and communication skills
       A highly self-motivated and ethical individual 
       Valid driver's license and ability to successfully pass a Motor Vehicle Record background check (state specific)

Working conditions

• This job operates in a professional retail store environment. 
• This role routinely uses standard office equipment such as computers, phones, and photocopiers. 
• This position requires weekends, nights, overtime as needed, holidays, and flexible work availability. 
• May require minimal travel.  

Physical requirements

While performing the duties of this job, the employee is regularly required to read, speak, and listen.  This employee is frequently required to stand for long periods of time. This employee is required to use a phone and may be required to lift up to 50 pounds.

Job Type: Full-Time / Part-Time

Pay: $18/hr

Schedule:

•  5-8 hour shift
• 8-10 hour shift
• Night shift
• SOME day shifts

Experience:

• 1 year of Customer Service preferred, but not required
• Bilingual preferred, but not required

Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status and are fully encouraged to apply! Tree House Craft Cannabis is committed to creating a diverse environment and is proud to be an equal opportunity employer.