Transport Assistance

Transport Assistance, Inc. | Parma, Ohio | Full-Time

At Transport Assistance, Inc., every trip matters.

We help individuals maintain their independence by providing reliable transportation to medical appointments, employment, community activities, and essential services. Serving Greater Cleveland, we are seeking an organized, dependable, and customer-focused Transportation Dispatcher & Scheduler to help coordinate daily operations and ensure our riders receive safe, reliable, and timely transportation.

As a key member of our operations team, you will support drivers, solve real-time transportation challenges, and help ensure exceptional service for the individuals and communities we serve.

Compensation & Benefits

• $20.00 per hour ($41,600 annually)
• Paid holidays
• One week of paid vacation after eligibility requirements are met
• Employee referral bonus program
• Paid training
• Opportunities for advancement
• Consistent Monday-Friday schedule

Apply Online:

https://trans-assist.com/contact-us-apply-now/

Schedule

Monday-Friday | 5:30 AM - 2:30 PM

What You'll Do

Dispatch & Scheduling

• Coordinate daily transportation routes using scheduling and routing software.
• Schedule recurring transportation services and manage daily trip requests.
• Make real-time route adjustments for cancellations, no-shows, vehicle breakdowns, emergency trips, and driver absences.
• Assign drivers and vehicles based on customer needs, route efficiency, and vehicle availability.
• Monitor dispatch operations to help maintain on-time performance.
• Coordinate same-day and will-call transportation requests.

Customer & Driver Support

• Serve as the primary point of contact for drivers during dispatch hours.
• Respond professionally to customer, family member, case manager, and driver inquiries.
• Provide trip estimates and determine service availability for prospective customers.
• Communicate scheduling updates and service changes to the operations team.
• Foster a positive, professional, and customer-focused work environment.

Operations Support

• Assist with driver scheduling and route coverage.
• Monitor route efficiency and schedule adherence.
• Serve as a liaison with vehicle maintenance vendors.
• Assist with staffing, fleet coordination, and operational planning.
• Report incidents and maintain accurate operational documentation.
• Support vehicle readiness during inclement weather conditions.

Qualifications

Required

• High school diploma or GED.
• Strong communication and customer service skills.
• Excellent organizational and time-management abilities.
• Ability to multitask in a fast-paced environment.
• Basic computer proficiency and the ability to learn scheduling software.
• Dependable attendance and a professional attitude.

Preferred

• Dispatching, transportation scheduling, logistics, or operations experience.
• Leadership or supervisory experience.
• Experience in non-emergency medical transportation (NEMT).
• Valid driver's license with an acceptable driving record.

Why Join Transport Assistance?

At Transport Assistance, Inc., you'll be part of a mission-driven organization dedicated to helping people access the healthcare, employment, and community resources they need to live independently.

Your work will have a direct impact on individuals and families throughout Greater Cleveland, and you'll join a team committed to professionalism, reliability, teamwork, and exceptional customer service.

Apply Today

If you're a proactive problem-solver who enjoys helping people and keeping operations running smoothly, we'd love to hear from you.

Apply online:

https://trans-assist.com/contact-us-apply-now/

Join Transport Assistance, Inc. and help keep Greater Cleveland moving.