4 Trailborn Mendocino Jobs Hiring Near You

Love creating memorable guest experiences and being the person who helps make a stay unforgettable? Trailborn is looking for a Guest Services Agent to join our team.

As a Guest Services Agent, you’ll be the first point of contact for our guests—welcoming arrivals, assisting with requests, providing information, and helping create a comfortable and enjoyable experience from check-in to check-out. The ideal candidate is professional, personable, and passionate about hospitality.

WHAT YOU'LL DO

• Welcome guests upon arrival and complete check-in while ensuring guest information is accurate

• Answer guest questions and provide information about resort amenities, services, and local attractions

• Handle guest concerns and resolve issues with professionalism and urgency

• Assist guests with luggage, transportation needs, and other requests

• Maintain a clean, organized, and welcoming front desk and lobby area

• Communicate effectively with team members to ensure a seamless guest experience

• Support additional duties and responsibilities as assigned

WHAT WE'RE LOOKING FOR

• Previous customer service, hospitality, hotel, or resort experience preferred

• Excellent communication and interpersonal skills

• Strong attention to detail and ability to multitask in a fast-paced environment

• Ability to work flexible hours, including weekends and holidays

• Basic computer skills and proficiency with Microsoft Office

• Professional, positive, and guest-focused attitude

• Ability to follow instructions and maintain a high level of integrity and professionalism

• Fluency in a second language, preferably Spanish, is a plus

• Familiarity with hotel reservation systems preferred

BENEFITS & PERKS

• Medical, Dental & Vision Insurance (eligible employees)

• Paid Time Off (eligible employees)

• Holiday Pay (eligible employees)

• 401(k) with Company Match (eligible employees)

• Sick Time (eligible employees)