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FLSA: Non-Exempt                                                                              

Position Title: Dispatcher                                 

Reports to: Dispatch Supervisor                                     

Supervisory Responsibilities: No                    

***Shift is 4/10's Friday to Monday from 6AM - 5PM***

Job Summary

The Dispatcher serves as the operational control point for coordinating personnel, vehicles, equipment, and service activities. This role ensures efficient resource deployment, realtime communication, and rapid issue resolution while maintaining compliance with safety, regulatory, and customer service standards. Dispatchers must balance multiple competing priorities in a fastpaced, highpressure environment.

Operational Coordination

• Receive, review, and prioritize incoming service requests, delivery orders, or emergency calls
• Assign traffic controllers based on availability, skill level, location, and job urgency
• Develop and maintain daily, weekly, and shiftbased dispatch schedules
• Monitor active jobs to ensure adherence to timelines, routes, and service-level agreements (SLAs)
• Reassign or reroute resources in response to traffic, weather, equipment failure, staffing shortages, or emergencies

Communication & Liaison Duties

• Act as the primary communication hub between field staff, supervisors, vendors, and customers
• Maintain constant contact via phone, messaging platforms, and dispatch software
• Provide clear instructions, updates, and safety guidance to employees in the field
• Communicate service delays, ETA adjustments, or emergency notifications to customers and stakeholders
• Escalate operational or safety concerns to management as necessary

Monitoring & Tracking

• Track vehicles, personnel, and assets using GPS and dispatch management systems
• Monitor realtime operational data (location, progress, duration, downtime)
• Confirm checkins, job completions, and shift changes
• Identify inefficiencies, bottlenecks, or potential service disruptions

Documentation & Reporting

• Accurately document all dispatch activities, communications, and incidents
• Maintain logs, call records, run sheets, incident reports, and service confirmations
• Ensure all dispatch records meet legal, regulatory, and audit requirements
• Prepare operational reports related to response times, productivity, and service outcomes
• Support billing, payroll, and compliance processes through precise data entry

Safety & Compliance

• Enforce company safety protocols and operational procedures
• Monitor compliance with DOT, OSHA, and other applicable regulations (when applicable)
• Respond to accidents, incidents, or emergencies following established escalation procedures
• Coordinate emergency response and support services when needed

Customer Service

• Provide professional, calm, and courteous interaction with customers always
• Address customer inquiries, complaints, and service concerns
• Provide accurate status updates and realistic expectations
• Deescalate highstress or emotionally charged situations with professionalism

Required Qualifications

• High school diploma or GED (required)
• 2+ years of dispatcher, logistics, operations, or callcenter experience (preferred)
• Demonstrated ability to multitask and prioritize in a fastpaced environment
• Strong verbal and written communication skills
• Proficiency with computers, dispatch software, and Microsoft Office or similar tools

Preferred Qualifications

• Dispatcher certification (e.g., emergency, transportation, or industryspecific)
• Knowledge of local geography, traffic patterns, and service zones
• Experience with GPS tracking systems and fleet management software
• Bilingual communication skills (industry/location dependent)

Tools & Technology

• Dispatch management systems
• GPS and fleettracking platforms
• Spreadsheets, email, and reporting software

Equipment Operated:

• Computer (Keyboard, mouse)
• Phone
• Office equipment (printer, copy machine, etc.)

Physical Requirements & Work Environment

• Requires sitting for prolonged periods of time
• Requires using hands to handle, control or lift objects
• Requires lifting up 40lb
• Requires repetitive motion of hands

This job description is not intended to be all-inclusive, and employees will also perform other duties as assigned by management as required.

Traffic Management LLC (TML) reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.