Tower Mobility

Operations Coordinator
The Operations Coordinator will transmit policies, monitor safety alerts, escalate driver
complaints and driver performance issues to the appropriate departments, and ensure the
operations are running smoothly without interruptions. They will build a safe working
environment that facilitates and leads the drivers to set their priorities to creating a safe and
customer-oriented ride.
Key Responsibilities:
• Monitor driver performance using various indicators such as Key Performance Indicators,
Attendance, Map Zoning, and Uber Dashboard Scores.
• Answer any incoming calls from drivers assisting them with any issues that may arise
during their shift.
• Develop driver familiarity and assist Supervisors with team huddles, announcements, and
coaching, as needed, for all drivers.
Additional Duties:
• Use Uber Dashboard to track driver utilization, identifying areas for improvement and
escalating issues to Supervisors.
• Track all driver attendance, dispatch information, and gap time using excel spreadsheets
to maintain accountability for drivers.
• Track safety alerts from Samsara cameras within the vehicle, escalating issues to Safety.
General Skills & Qualifications:
• Strong leadership and team coordination skills.
• Expert organizational management ensuring a strong focus on workflow structure.
• Strong communication skills for effective internal and external collaboration.
• Strong hands-on approach with a willingness to assist team members across various
tasks.
• Compassionate mindset focused on fostering a positive, productive, and collaborative
work culture.
• Be able to quickly learn new applications, software, and dashboards as adopted and used
within the company.• Must have an active driver's license and be approved on the company's insurance.
• Able to lift up to 30 pounds without assistance as needed.
Benefits:
• Medical, dental, and vision benefits.
• Paid time off, Sick Time, and Holiday Pay where eligible.
• Eligibility for Perkspot program.
• Access to AD&D Insurance.
• $40 personal phone reimbursement eligibility depending on position will be issued
monthly.
Additional Information:
• This outline is not intended to be all-inclusive of employee duties and responsibilities as
they may change at the discretion of TowerMobility.
• The hourly wage for this position is $20.00.
It is the policy of TowerMobility to provide equal employment opportunities to all applications
without regard to race, color, creed, religion, sex, gender, pregnancy status, gender identity,
gender expression, national origin, citizenship, age ancestry, sexual orientation, physical or
mental disability, medical condition, genetic information, marital status, registered domestic
partner status, reproductive health care decision make, military or veteran status or any other
characteristic protected by federal, state, or local law. This policy applies to all terms and
conditions of employment, including recruiting, hiring, placement, promotion, termination,
layoff, transfer, leaves of absence, and compensation. In addition, TowerMobility will provide
reasonable accommodations for qualified individuals with disabilities.