Total Quality Insurance

The Client Account Manager plays a crucial role in managing and nurturing existing client accounts within our agency. As part of a collaborative team, the Client Account Manager focuses on client retention, building strong relationships, and resolving issues promptly to ensure client satisfaction and loyalty. Reporting directly to the Agency Manager, this role requires excellent communication and problem-solving skills, along with a solid background in the insurance industry.

Responsibilities

• Maintain and strengthen client retention through proactive engagement
• Build and nurture lasting client relationships
• Resolve client issues efficiently and effectively
• Communicate clearly and consistently with clients regarding their accounts

Required Qualifications

• Minimum of 3 years serving as a Customer Service Representative (CSR) or Account Manager in the insurance industry

Preferred Qualifications

• Active Property & Casualty (P&C) Insurance License
• Experience with Customer Relationship Management (CRM) software
• Strong communication and problem-solving skills
• Effective time management abilities

We are a forward-thinking insurance agency offering a wide range of personal and commercial insurance solutions. Our company prides itself on making insurance easy and accessible – we’re on a mission to demystify insurance and provide peace of mind to our clients. With an upbeat and casual workplace culture, we buck the stereotype of stuffy insurance firms. Our team is passionate about innovation, community engagement, and building long-term client relationships. Over the years, we’ve built a strong reputation through trust and outstanding service. In fact, we credit much of our success to referrals and word-of-mouth – one of the most powerful ways to grow an insurance business. If you’re looking for an environment that values people over policies, you’ll feel right at home with us.