Torrence Mcknight State Farm Agent

Benefits:

• Bonus based on performance
• Opportunity for advancement
• Training & development

Join a High Performance Insurance Agency

 Torrence A. McKnight State Farm is a high-performing, growth-driven insurance agency known for delivering an exceptional customer experience and results.

• 2x Top 150 Producing Agency in the Territory
• 2x Ambassador Club 

We are seeking a Customer Service Representative / Account Manager who is passionate about client relationships, retention, and service excellence.
ROLE DESCRIPTION: 
This role combines customer service, account management, and sales support within a fast-paced insurance agency. You will support existing clients, strengthen relationships, and identify opportunities to improve coverage and overall customer satisfaction.
RESPONSIBILITIES: 

• Provide customer service support via phone, email, and text (inbound & outbound communication)
• Manage and service a book of business / client accounts
• Assist with policy changes, billing questions, and coverage reviews
• Support client retention and relationship management
• Identify opportunities for cross-selling and up-selling (Life, Health, Auto, Home, Liability)
• Generate referrals and schedule customer review appointments
• Maintain accurate documentation in CRM systems (ECRM or similar)
• Follow up on customer requests in a timely and professional manner
• Other duties as assigned.

QUALIFICATIONS:

• 1+ year of customer service, sales, or account management experience preferred
• Strong communication and interpersonal skills
• Detail-oriented with strong organizational ability
• Comfortable working with CRM systems and technology
• Ability to multitask in a fast-paced, team-oriented environment
• Positive attitude and willingness to learn
• Must be able to work in office. This position is not remote.

Preferred Qualifications

• Insurance experience (Property & Casualty, Life & Health)
• Active insurance license (or willingness to obtain)

Skills That Help You Stand Out

• Customer retention and relationship building
• Cross-selling and consultative conversations
• Problem-solving and conflict resolution
• Time management and follow-up discipline
• Professional communication (written and verbal)

Compensation & Benefits

• $45,000 Base Salary
• Team-Based Performance Bonuses
• Licensing support (Property & Casualty, Life & Health)
• Ongoing training and professional development
• Career advancement opportunities into sales and leadership roles

Why Join Torrence A. McKnight State Farm

• Training and coaching
• Systems for success in insurance and financial services
• Growth-focused environment with clear advancement paths
• Supportive, high-energy team culture
• Opportunity to build a long-term career in insurance, sales, or leadership