Ticon Industries

Role Overview:

We’re a world class customer service driven automotive adjacent company looking to hire a hands-on Inside Sales Manager to lead our small inside sales team. This role is ideal for someone who thrives in a fast-paced environment, loves developing people and knows how to drive results. You’ll be responsible for coaching reps, monitoring calls, and ensuring team members effectively utilize sales processes and CRM systems. Love of internal combustion and motor sports a definite plus!

Schedule:

This is a full-time onsite position Monday through Friday from 9am-6pm CST

Key Responsibilities:

• Team Leadership and Management:

Recruit, train, and manage an inside sales team, fostering a positive and productive work environment and promoting a customer-centric approach within the sales team.

• CRM and Sales Process Management:

Ensure effective utilization of CRM systems and sales processes by the team and track sales activities and improve efficiency.

• Coaching and Development:

Provide ongoing coaching, training, and development opportunities to enhance sales skills and performance.

• Performance Monitoring, Analysis and Reporting:

Monitor sales performance metrics, analyze data, and provide feedback to team members to optimize performance and achieve expectations. Prepare weekly sales reports and analysis to provide insights into sales performance and identify areas for improvement. Monthly review at the sales order level for each sales team member for appropriate customer after sale follow ups/touch base

• Collaboration and Communication:

Collaborate with Management and Fulfillment group to align sales efforts and support customer forward objectives.

• Problem Solving and Conflict Resolution:

Address and resolve internal team conflicts and foster a positive and productive work environment.

· Returns Merchandise Authorization and Management

Responsible for executing, administrating and enforcing our RMA process

· National/House Account Management

Interface and create sales orders and invoices from National and/or House accounts. Contact point person for customer service on these segregated accounts.

Key Skills and Qualifications:

• Sales Management Experience: Proven experience in sales management, preferably in an inside sales environment.
• Leadership and Team Management: Strong leadership skills with the ability to motivate, coach, and mentor a sales team.
• Communication and Interpersonal Skills: Excellent communication and interpersonal skills, both written and verbal.
• Analytical and Problem-Solving Skills: Ability to analyze sales data, identify trends, and implement solutions to improve performance.
• CRM and Sales Technology Proficiency: Strong knowledge of CRM systems, sales technologies, and sales methodologies. Direct knowledge of ZOHO CRM a major plus
• MS Office Proficiency: Strong Excel skills preferred with a focus on sorting and organizing data as well as pivot tables.

Key Benefits:

· Employer paid health care for the employee

· Simple IRA with employer match

· Paid major holidays, sick leave benefit, and paid vacation time benefit