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AEG

Coordinator - Ticket Operations

Kansas City, MO · On-site

Position Accountabilities/Responsibilities: * Assist with setup building all things related to selling tickets in the Tickets.com system. * Upkeep of account access and permissions within ProVenue ...

AEG

Manager, Ticket Operations

Papillion, NE · On-site

Ticketmaster/Tickets.com * Assist with creating, managing, plans, promo codes, and other ticketing system programming needs. * Work with Ticketmaster to submit qualifiers for pre-sales and promotions ...

AEG Presents

Account Executive

Saint Petersburg, FL · On-site

Proficiency in Microsoft Office (Word, Excel, Outlook) as well as the ability to learn software programs including SalesLoft and Tickets.com. We are an equal opportunity employer and all qualified ...

AEG

Premium Sales Manager

Washington, DC · On-site

Knowledge of Tickets.com Pro Venue * A minimum of four years of work experience specifically in professional sports premium seat or suite sales. Knowledge, Skills, and Abilities necessary to perform ...

AEG Presents

Premium Sales Manager

Washington, DC · On-site

Knowledge of Tickets.com Pro Venue * A minimum of four years of work experience specifically in professional sports premium seat or suite sales. Knowledge, Skills, and Abilities necessary to perform ...

AEG

Box Office and Team Store Associate

Toledo, OH · On-site

$15 - $17.25/hr

Gain working knowledge of Tickets.com and Point of Sale systems. * Execute ticket sales, exchanges, will-call distribution, and account lookup in alignment with organizational policies. * Reconcile ...

AEG

Account Executive, Group Sales

Columbus, GA · On-site

Maintain a database of contacts and sales progression using tickets.com * Meet and/or exceed personal sales goals * Meet and/or exceed daily and weekly outbound call/appointment minimums * Contribute ...

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Coordinator- Ticket Operations

royals

Kansas City, MO • On-site

Other

Retirement, PTO

Posted 11 days ago

Job description

Job Title:Coordinator- Ticket Operations                     
                          

Job Summary:TheCoordinator-Ticket Operations will play an essential role in the daily operations of the Ticket Office. Reporting to the Director-Ticket Systems, the Coordinatoris responsible for assisting in the creation of events and all things related to selling tickets through the ProVenue/Tickets.com ticket system.  They will alsoprovide support to fans at the box office andassistthe different departments within the Royals organization with various initiatives. This includes ticket processing, mobile distribution, selling tickets, andcustomer service. Other dutiesassignedas necessary. 
 

Position Accountabilities/Responsibilities: 

  • Assist with setup building all things related to selling tickets in the Tickets.com system. 
  • Upkeep of account access and permissions withinProVenuesystem. 
  • Assistand review all ticketing related builds on theProVenuesystem and online ticket sales. 
  • Assist with dynamic pricing through the application used for pricing, currently Demand Analytics. 
  • Assist with applications used for concessions connected with ticketing, currently Shift4/Givex. 
  • Provide support to the Ticket Sales and Ticket Services departments. 
  • Fulfill online and internal gift card sales. 
  • Assist tour department with inventory changes and sales through Tickets.com. 
  • Assist with processing and coordinating digital ticket distribution for all tickets, including, season, group, single game, complimentary, and internal requests. 
  • Assist ticket operations, including customer service support and walk-up ticket sales. 
  • Interact and provide customers with answers to questions and resolve ticketing issues via phone, email, and in-person. 
  • Sell tickets and help withcustomerservice window when necessary. 
  • Assistwith educating fans and staff on Ballpark app practices. 
     

Position Qualifications, Skills, and Experience Required: 

  • 4-year college degree or combination of equivalent education and experience 
  • Prior experience in the ticketing or sports industry is highly desired. 
  • Knowledge of ticketing software (Tickets.com,ProVenue) is preferred. 
  • Proficient in Microsoft Office (Word, Excel, etc.) 
  • Strong written, oral communication, prioritization, and organizational skills 
  • Capable ofworking under pressure to meet deadlines for various projects. 
  • Ability to work flexible hours including evenings, weekends, holidays, as well as majority of Royals home games and other events hosted at Kauffman Stadium 

Physical Requirements: 

  • Ability to lift items weighing as much as 15 pounds 
  • Must be able to work in a seated position for majority of workday 
  • Must be able to be productiveutilizinga computer keyboard and telephone 
  • Must be able to be productive in a work environment where the noise level can be high at times 
  • Specific vision abilities include close vision and ability to adjust focus 
  • Must be comfortable walking to navigate the facility to access the office, concourse, etc. 
  • Must be able to work extended hours and/or weekends as required by deadlines and event scheduling 

The physical demands described here are representative of those that may be met by an employee to successfully perform the essential functions of this job.
This role is a Full-Time, Non-Exempt opportunity that is eligible for Company Benefits, 401K, and PTO. This role is expected to have a standard 40-hour work week. 

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