Thunderbird Equipment Service

The Coffee Equipment Technician - In Shop position will support shop based and occasional in-field repair of espresso equipment, water filtration systems, and coffee roasting equipment.

In-Shop responsibilities include:

Diagnosis and repair of residential and commercial espresso and coffee brewing equipment

Ordering, restocking and inventory of parts, intake of residential machines, interfacing with residential customers

General upkeep and cleanliness of the shop and customer areas

Answering phones and entering service dispatches

Qualifications:

Previous experience as a coffee equipment technician is not required but preferred

High school diploma (technical degree or certification preferred)

2 years of high stress or high volume customer service experience

2 years minimum of hands on equipment maintenance

1 year of Barista experience (optional)

Ability to interpret technical documents

General mechanical aptitude

Ability to use hand tools, including multimeters and other electrical testing equipment

Understanding of electrical theory

Strong written and verbal communication skills

Strong troubleshooting skills

Ability to prioritize multiple work streams

Clean driving record

Physical Requirements:

Ability to lift 75lbs minimum

Ability to stand, turn, lift, and squat in a compact retail environment up to 90% of the day

Benefits:

Company shirts, hats, and jackets

Paid Time Off - 2 Weeks

Company paid holidays

401K

Employee Assistance Program

Employee Perks Program

Dental Coverage

Vision Coverage

Tools provided

Hands on training and manufacturer hosted certification courses

Performance based bonuses

Flexible schedule

Job Type: Full-time

Benefits:

• Employee assistance program
• Flexible schedule
• On-the-job training
• Paid time off
• Professional development assistance
• Retirement plan
• Tools provided

Thunderbird Equipment Service is an independent coffee equipment repair company serving the Phoenix metropolitan area. We were created to give both residential and commercial customers in the Valley of the Sun a cost effective and reliable coffee equipment repair service partner. Our customers include part-time coffee carts, caterers, hotel chains, local and regional specialty coffee cafes, airport lounges, and home baristas.