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62 jobs near Columbus, OH

Customer Success Manager

Austin, TX · On-site

$95 - $145/hr

Customer Success Manager Customer Success Austin, Texas, Austin Description DealHub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest ...

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...

Customer Success Manager

Duluth, GA · On-site

$80 - $120/hr

The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long‑term value ...

Customer Success Manager

Kansas City, MO · On-site

$33.65 - $63.65/hr

Oracle Health Customer Success Manager The Oracle Health Customer Success Manager is responsible for overseeing an assigned portfolio of Oracle Health customer accounts with a focus on continuous ...

Our Customer Success team ensures our customers fully utilize our solution to build a secure environment while enabling company users to manage their applications. We are looking for a Customer ...

Customer Success Manager SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired ...

Customer Success Manager Themis is a collaborative governance, risk, and compliance platform helping banks, credit unions, and fintechs streamline oversight, strengthen compliance programs, and move ...

As a Customer Success Manager, you will develop strong relationships with your customers and ensure their long-term success on the Justworks platform. You will work as an extension of their teams ...

The Customer Success Manager will apply knowledge, experience, interpersonal skills and administrative techniques to ensure successful delivery of all managed and support services to Clever Devices ...

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The Customer Success Manager will apply knowledge, experience, interpersonal skills and administrative techniques to ensure successful delivery of all managed and support services to Clever Devices ...

Customer Success Manager San Francisco, California, United States Job Openings Customer Success Manager About Change At Change our mission is clear: to power every dollar donated online. Change ...

Showing results 21-40

Customer Success Manager

DealHub Ltd

Austin, TX • On-site

$95 - $145/hr

Other

Posted 11 days ago


Job description

Customer Success Manager

Customer Success Austin, Texas, Austin


Description

DealHub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth.


The ideal candidate enjoys solving technically complex onboarding challenges and excels at transforming those challenges into measurable customer value.


Key Responsibilities

  • Customer meetings on a daily basis, in different stages in their journey.

  • Understand customers' business objectives and proactively identify opportunities to drive value and ROI.

  • Train and provide technical sessions to new customers, ensuring they have a smooth transition onto the platform and understand its features and functionalities.

  • Serve as a trusted advisor to customers, offering guidance and best practices to optimize their usage and adoption of the platform.

  • Collaborate with cross-functional teams, including Sales, Product, and Support, to advocate for customer needs and ensure a seamless customer experience.

  • Conduct regular business reviews with customers and proactively identify and address any issues or concerns to ensure customer satisfaction and retention.

  • Drive upsell and expansion opportunities within existing accounts, working closely with the Sales team.


Requirements

On the technical aspects, we expect you to:



  • Have 5+ years of proven experience as a Customer Success Manager from Saas companies - is a must

  • Have proven hands-on experience with leading onboarding and implementation processes

  • Have proven experience and understanding of CRM (Salesforce/Dynamics/Hubspot) - is a must

  • Have good understanding of sales and business processes

  • Experience with CPQ tools (an advantage)


On the interpersonal aspects, we expect you to:



  • Have proven experience with similar roles: Customer Success Manager / Presales / Sales Engineer / Technical Account Manager

  • Feel comfortable leading workshops and technical training sessions

  • Have excellent interpersonal communication and customer-oriented skills

  • Act as the trusted advisor in front of C-suite and senior levels

  • Have a \"can-do\" approach, great problem-solving and work-under-pressure ability

  • Love working in a dynamic and fast-paced environment

  • Communicate in English as a mother tongue level - is a must

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