Thompson Walden Insurance

Company Description Thompson-Walden Insurance is an independent agency that has provided insurance solutions to families and businesses across Pensacola and the Gulf Coast for decades. The agency partners with a carefully selected network of carriers to tailor coverage around each client’s unique needs. Offerings include home, auto, flood, life, boat, RV, and commercial insurance, all delivered through a personal and thoughtful approach. With over 50 years of experience, Thompson-Walden Insurance is known for trusted guidance, strong relationships, and coverage designed to protect what matters most.
Role Description The Licensed Insurance Agent is a full-time, on-site role based in Pensacola, FL. This role involves advising clients on personal and commercial insurance options, reviewing coverage needs, and recommending policies that align with their risk profiles and budgets. The agent will prospect and develop new business, manage renewals, and maintain ongoing relationships with clients through regular communication and follow-up. Day-to-day responsibilities include quoting and binding policies, handling policy changes, explaining coverage terms, and assisting clients with claims-related questions and carrier interactions. The agent will collaborate with internal team members and carrier representatives to ensure accurate documentation, compliant practices, and a high level of customer satisfaction.
Qualifications

• Strong insurance sales skills, including prospecting, consultative selling, and closing new and renewal business.
• Knowledge of personal and commercial insurance products and coverage, with experience in insurance brokerage or agency environments.
• Foundational understanding of finance and risk management principles related to insurance coverage and pricing.
• Excellent customer service skills, including active listening, clear communication, and problem-solving for diverse client needs.
• Valid state insurance license (Property & Casualty required; Life & Health a plus).
• Ability to work on-site in Pensacola, FL and maintain professional relationships with clients, carriers, and colleagues.
• Proficiency with agency management systems, quoting platforms, and standard office software.
• Strong organizational skills, attention to detail, and ability to manage multiple client accounts and deadlines.
• Previous experience in an independent insurance agency or similar environment preferred.