Thinkhire

Vice President, Client Engagement (Enterprise Technology Services)

Confidential Executive Search

Presented by ThinkHire Executive Search

Position Summary

ThinkHire has been retained by a well-established, privately held Managed Services Provider (MSP) to identify an accomplished executive to serve as Vice President of Client Engagement.

This executive will assume responsibility for a portfolio of strategic enterprise accounts and become the trusted advisor to executive stakeholders across the client base. The successful candidate will cultivate C-suite relationships, identify strategic business opportunities, and expand customer adoption of the firm's technology solutions, including Managed Services, Professional Services, IT Procurement, and Technology Staffing.

This is not a transactional sales role. Success will be measured by the ability to deepen executive relationships, develop long-term account strategies, uncover whitespace opportunities, and drive sustainable revenue growth across existing customer accounts.

Reporting directly to executive leadership, this individual will play a critical role in shaping customer strategy while serving as the executive face of the organization within key enterprise accounts.

Primary Responsibilities

Executive Relationship Management

• Build trusted relationships with CIOs, CTOs, CISOs, CFOs, and senior business executives.
• Serve as the executive sponsor for assigned strategic accounts.
• Lead Executive Business Reviews (EBRs) with key stakeholders.
• Develop a deep understanding of each client's business objectives, technology roadmap, and organizational priorities.
• Become a strategic advisor rather than a transactional vendor.

Strategic Account Growth

• Develop and execute comprehensive multi-year account plans.
• Identify whitespace opportunities across existing customer environments.
• Expand customer adoption of:
• • Managed IT Services
  • Professional Services
  • Infrastructure as a Service
  • Cloud Solutions
  • Cybersecurity Services
  • IT Procurement
  • Technology Staffing
• Collaborate with technical leadership to develop innovative client solutions.
• Create executive-level account strategies aligned with customer business initiatives.

Revenue Growth & Business Development

• Achieve annual revenue growth objectives within assigned accounts.
• Increase recurring managed services revenue.
• Drive cross-selling and upselling initiatives.
• Identify opportunities for new Statements of Work (SOWs), service expansions, procurement engagements, and consulting initiatives.
• Lead contract negotiations in partnership with executive leadership.
• Maintain a healthy and predictable sales pipeline.

Customer Success Leadership

• Ensure exceptional customer satisfaction across assigned accounts.
• Partner with Client Delivery Managers, Professional Services, and Managed Services leadership to ensure successful service delivery.
• Address executive-level customer concerns before they become operational issues.
• Monitor customer health, retention, and long-term partnership growth.
• Champion the voice of the customer throughout the organization.

Internal Leadership

• Collaborate closely with executive leadership, solution architects, service delivery leaders, and technical practice managers.
• Provide strategic guidance on emerging customer needs and market trends.
• Mentor account management personnel as appropriate.
• Represent the organization at industry conferences, customer events, and executive networking functions.

Required Qualifications

• Bachelor's degree in Business, Information Technology, Marketing, or a related field preferred.
• Minimum of 12 years of enterprise technology sales, client engagement, consulting, or strategic account management experience.
• Minimum of 7 years working within a Managed Services Provider (MSP), Systems Integrator, Value Added Reseller (VAR), or enterprise technology consulting organization.
• Demonstrated success growing complex enterprise accounts.
• Experience managing multimillion-dollar client portfolios.
• Executive-level presentation and communication skills.
• Experience negotiating enterprise technology agreements.
• Proven ability to influence executive decision makers.

Preferred Experience

Experience selling one or more of the following:

• Managed IT Services
• Professional Services
• Cybersecurity
• Cloud Solutions
• Network Infrastructure
• Data Center Services
• IT Procurement
• Technology Staffing

Experience working with enterprise organizations supporting 500 to 10,000+ employees is highly preferred.

Desired Leadership Competencies

The successful candidate will demonstrate:

• Executive presence
• Strategic thinking
• Business acumen
• Consultative selling
• Relationship leadership
• Financial acumen
• Operational awareness
• Strong negotiation skills
• Exceptional written and verbal communication
• High emotional intelligence
• Ability to influence without authority
• Entrepreneurial mindset
• Results orientation

Success Metrics

Within the first 12 months, the Vice President, Client Engagement will be expected to:

• Increase revenue across assigned strategic accounts.
• Expand adoption of multiple service offerings within existing customers.
• Strengthen executive-level customer relationships.
• Improve customer retention and satisfaction.
• Build strategic account plans for the organization's largest clients.
• Increase recurring revenue opportunities.
• Become a trusted advisor to executive leadership within customer organizations.

Travel

Approximately 25–40% travel within assigned client territories.

Compensation

Competitive executive compensation package including:

• Base Salary
• Performance Bonus
• Long-term incentive opportunities
• Comprehensive Benefits
• Paid Time Off
• 401(k)

As a decision maker in your organization, ThinkHire understands that the most important and sometimes the heaviest burden you have is creating and developing a leadership team around you to serve as your council, your executive think tank. We understand that you want to reserve those seats for only the most qualified and talented candidates who possess the knowledge, skills and experience you will not find through your Talent Acquisition department or your typical staffing firm. Our robust executive network and database spans across the globe and is comprised of the world’s foremost authorities in their professional field. Many of our candidates already serve as industry leaders in today’s corporate workforce, while we’ve identified others as brilliant “Up and Comers” exhibiting the intellectual aptitude and business acumen of tomorrow’s C-suite. It’s these highly valued and nurtured relationships that set ThinkHire apart from the common staffing firm.