Zebrowski Group

About the Role:

The Coordinator plays a pivotal role in ensuring the smooth and efficient operation of projects and work orders within the organization. This position is responsible for facilitating communication among team members, and coordinating resources to meet deadlines and organizational goals. By maintaining detailed records and providing timely updates to stakeholders, the Coordinator supports informed decision-making and continuous improvement. Ultimately, this role contributes to the overall success of the team by fostering collaboration and ensuring that all moving parts align effectively.

Key Responsibilities

Daily Operations Coordination

• Ensure all work orders are accurately documented, updated in real time, and closed out properly in the field service management system.
• Foster a positive, safety-first team culture that promotes accountability, craftsmanship, and continuous improvement.

Customer Service & Quality Control

• Manage customer accounts, which includes providing clear and timely communications to customers, responding to customer needs and escalations
• Provide client communication for scheduling updates, delays, or scope changes and prompt responses to customer concerns and service callbacks, coordinating resolution with field teams.

Logistics, Strategy and Finances

• Support company-wide strategies, such as efficient completion of jobs.

Minimum Qualifications:

• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
• Proven experience in a coordination, administrative, or project support role.
• Strong organizational and time management skills with the ability to handle multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and basic project CRM tools.
• Excellent verbal and written communication skills.

Preferred Qualifications:

• Bachelor’s degree in Business Administration, Communications, or a related field.
• Ability to work independently and proactively identify areas for process improvement.
• Previous experience working in a fast-paced, team-oriented environment.

Responsibilities:

• Coordinate communication between internal teams, external partners, and clients to facilitate seamless information flow.
• Enter work orders and projects into the system of record
• Submit invoices to customers

Skills:

The Coordinator utilizes strong organizational skills daily to manage complex schedules and ensure that all project components are aligned and on track. Effective communication skills are essential for liaising between diverse teams and stakeholders, ensuring clarity and timely information exchange. Proficiency with software tools enables the Coordinator to create detailed reports, track progress, and manage resources efficiently. Problem-solving abilities are applied to anticipate potential issues and implement solutions that keep projects moving forward smoothly. Additionally, adaptability and multitasking skills allow the Coordinator to handle shifting priorities and support various operational needs as they arise.