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Shield

21 jobs near Columbus, OH

Shield

Customer Success Manager

New York, NY · On-site +1

$130K - $155K/yr

Description Shield is a global startup, with offices in TLV, NYC, LDN, and LIS. We're growing and looking for another important piece of the puzzle. Is it you? As a Customer Success Manager, you will ...

Shield

Project Manager

New York, NY · On-site +1

$160K - $175K/yr

This role will serve as Shield's primary and first point of presence in North America, so you must be highly comfortable working independently, with sound judgment and minimal oversight. Let's get ...

Shield

Enterprise Account Executive

New York, NY · On-site +1

$130K - $160K/yr

Description Shield is a global startup, with offices in TLV, NYC, LDN, and LIS. We're rapidly growing and looking for another important piece of the puzzle. Is it you? We are looking for an ...

Shield

Internal Systems Integration Engineer

Tampa, FL · On-site +1

$100K - $120K/yr

Shield Technology Partners - Remote Compensation: $100,000 - $120,000 / year Description This role will plan, coordinate, and execute SaaS configuration and platform integration projects in support ...

Shield Inc

Customer Success Manager

Manhattan, NY · On-site

$130K - $155K/yr

Description Shield is a global startup, with offices in TLV, NYC, LDN, and LIS. We're growing and looking for another important piece of the puzzle. Is it you? As a Customer Success Manager, you will ...

Shield

Internal Systems Integration Engineer

$170K/yr

Shield is a technology partner focused on internal systems integration, and they are seeking an Internal Systems Integration Engineer. This role involves planning, coordinating, and executing SaaS ...

Shield

Systems Integration Engineer - Accounting

Tampa, FL · On-site +1

$125K - $150K/yr

Shield Technology Partners - Tampa Compensation: $125,000 - $150,000 / year Description Position Summary The Accounting Systems Integration Manager will facilitate the seamless integration and ...

Shield

Systems Integration Engineer - Accounting

Tampa, FL · On-site

$125K - $150K/yr

This role plays a critical part in executing the "Shield playbook," ensuring consistency, operational excellence, and system alignment across acquisitions. The Accounting Integrations Manager will ...

Shield

Senior Accountant

Tampa, FL · On-site +1

$90K - $110K/yr

Shield Technology Partners - Remote Compensation: $90,000 - $110,000 / year Description The Senior Accountant will understand accounting principles, analyze financial transactions and create and re ...

Shield

Accounts Payable Manager

Tampa, FL · On-site

$85K - $105K/yr

Shield Technology Partners - Tampa Compensation: $85,000 - $105,000 / year Description We are seeking an experienced and hands-on Accounts Payable Manager to lead our Accounts Payable function while ...

Shield

Senior Account Manager

MN · On-site +1

$77K - $85K/yr

Senior Account Manager Department: Professional Services Employment Type: Full Time Location: OneNet Global - Remote Compensation: $77,000 - $85,000 / year Description The Senior Account Manager owns ...

Shield

Senior Network Engineer

Seattle, WA · On-site

$100K - $125K/yr

Senior Network Engineer Department: Engineering Employment Type: Full Time Location: Threshold - Seattle Metro Area, WA Compensation: $100,000 - $125,000 / year Description Threshold Communications ...

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93K - $108K/yr

Service Desk Manager - Tier II Department: Managed Services Employment Type: Full Time Location: IronOrbit - Remote Compensation: $93,600 - $108,160 / year Description IronOrbit is seeking an ...

Shield

IT Support Supervisor

Anaheim, CA · On-site +1

$80K - $90K/yr

IT Support Supervisor Department: Managed Services Employment Type: Full Time Location: IronOrbit - Remote Compensation: $80,000 - $90,000 / year Description Supervises the day-to-day operations of ...

Shield

IT Support Analyst

Midland, TX · On-site

IT Support Analyst Department: Managed Services Employment Type: Full Time Location: NetAscendant Solutions - Onsite Description NetAscendant Solutions, a leading IT services provider in the Permian ...

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Showing results 1-20

Customer Success Manager

Shield

New York, NY • On-site, Remote

$130K - $155K/yr

Full-time

Posted 15 days ago

Job description

Description
Shield is a global startup, with offices in TLV, NYC, LDN, and LIS.
We're growing and looking for another important piece of the puzzle.
Is it you?
As a Customer Success Manager, you will act as a strategic advisor to Shield's customers, guiding them to achieve measurable business outcomes and maximize the value of the Shield platform. You will help customers translate compliance goals into real results-driving risk reduction, operational efficiency, and regulatory confidence.
Your role includes sharing relevant product updates and best practices, capturing customer insights to inform Product and R&D, and ensuring every interaction strengthens trust and impact.
This position is based in New York and reports to the Director Delivery of Customer Success.
Let's get down to business:
What you'll do:
In this key role, you will be the strategic owner of customer health and a trusted advisor to Shield's enterprise customers, ensuring they realize measurable value and long-term success with the platform.
  • Champion the Customer Voice - Represent customer needs across Product, R&D, and Operations to maximize value and influence roadmap priorities.
  • Own Customer Health - Monitor and communicate health metrics, proactively addressing risks to satisfaction, adoption, and renewal.
  • Drive Renewals & Expansions - Lead the end-to-end process for straightforward renewals and identify expansion opportunities, partnering with Sales on complex deals to secure growth.
  • Support & Escalation Visibility - Track and clearly reflect the status of critical support issues and escalations, ensuring customers and internal teams remain aligned on progress and resolution.
  • Executive Engagement - Build trusted advisor relationships with decision makers, champions, and economic buyers, guiding them on best practices to manage risk and achieve compliance goals.
  • Value Delivery - Lead Quarterly Business Reviews and customer training sessions focused on outcomes, renewal readiness, and expansion opportunities.
  • Strategic Planning - Collaborate with internal teams and customer stakeholders to create a Mutual Success Plan with clear objectives, success metrics, and next steps.
  • Product Expertise - Maintain a strong understanding of Shield's product and roadmap to guide customers on leveraging the most relevant features for their evolving requirements.

Requirements
Experience and skills:
  • 5+ years of customer advocacy and engagement experience in an Enterprise SaaS customer success team working with Fortune 100 companies and their executives
  • Owning a book of business of 4-6 Strategic customer accounts
  • Increase customer satisfaction, adoption, and retention applying to a technical product
  • A fast learner who is naturally curious and thrives in a fast paced and dynamic work environment
  • Experience with the finance industry / Managed customers from the finance industry - Advantage

  • This position is based in NY - The base salary for this role is between $130,000 USD - $155,000 USD + bonus. The salary will be dependent upon many factors, including your experience level, skill set, and market knowledge. This range is based on Shield's good faith estimate as of the date of the job posting and may be modified in the future.

More information about Shield:
Shield is the industry's most comprehensive digital communications governance and archiving solution, purpose-built for financial institutions. Named a Visionary by Gartner, Shield's platform blends AI innovation with deep regulatory expertise to simplify compliance, strengthen security, and unlock efficiency.
Trusted by leading global financial institutions, Shield works closely with its partners to help compliance teams uncover hidden risks, prevent financial crimes, and protect both people and markets. . With operations across key financial hubs worldwide, we support customers wherever they operate, navigating complex regulatory environments with confidence. At our core, we're focused on building trust: protecting market integrity and creating a world where communication is understood and accountable.
Our work has been recognized by industry leaders and analysts, including Deloitte Fast 500, Dun & Bradstreet's Top 20 Companies, Regulation Asia Awards, and RegTech Insight Awards Europe-reflecting our impact, growth, and commitment to excellence.
If you're ready to make a real impact at a fast-growing, mission-driven company working with the world's leading banks to redefine communication governance and compliance - this is the place for you.

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