Ruth Theater

Position Type: part-time, non-exempt, At-Will Employee
 

Hale Center Foundation for the Arts and Education (dba The Ruth and Nathan Hale Theater / The Ruth) is a nonprofit organization dedicated to providing high-quality, family-friendly theater experiences. We are passionate about arts education and its positive impact on our community. Join our team and be part of a mission-driven organization that brings joy and culture to Utah Valley!  

Position Summary:  

Provides excellent customer and box office services to all patrons, artists, staff, donors, partners and visitors in a friendly and engaging manner as part of providing a high-quality theatrical experience and furnishing an excellent venue for artists. 

Responsibilities 

• Excellent and friendly customer service—be a patron advocate. 

• Answer incoming calls. 

• Make outgoing calls. 

• Sell, reserve and reschedule tickets  

• Answer questions about all theater information—tickets, shows, policies, etc. 

• Work together with other Box Office Reps on assigned tasks. 

• Complete required training. 

• Use ticketing system (Tessitura), including ongoing education in Tessitura to improve patron experience both over the phone and in person. 

• Prepare tickets and door reports for performances. 

• Assist Front of House with customer service needs. 

• Daily data management and reporting in Tessitura as requested. 

• Receive shipments and take in and put out the mail daily. 

• Maintain a clean and orderly workspace, and other cleaning and maintenance tasks as asked. 

• Maintain a clean, well-groomed appearance.  

• Help whenever asked with multiple tasks. 

• Expected to work some weekends and evening hours. 

• Other duties as assigned 

Skills and Education 

• Passion for theater. 

• High school diploma required.  

•  Associates degree is a plus! 

• Cheerful and friendly with a highly personable and customer service-oriented approach. 

• Effective telephone, computer, and organizational skills. 

• Collaboration, time management, problem solving, attention to detail, and multi-tasking. 

• Ability to interact effectively in a professional, diplomatic and mature manner with patrons, artists, staff, donors, partners and visitors at all levels, both in writing and in person. 

• Ability to calmly and efficiently adjust to new procedures, systems, or schedule changes. 

• Ability to stay composed under pressure, have a good attitude, and execute expectations keeping priorities and business needs in mind