Mark Hotel

Mark Hotel

15 jobs near Columbus, OH

Nestled in one of New York City's most coveted neighborhoods, The Mark Hotel is an iconic destination where timeless elegance meets contemporary luxury. Masterfully reimagined by legendary designer ...

Demonstrate and promotes the Caviar Kaspia at The Mark Hotel culture, always positively representing the company. * Embrace teamwork within the restaurant, creating a positive work environment.

Food Runner

Manhattan, NY · On-site

$11/hr

The Mark Restaurant by Jean-Georges is Seeking Experienced Food Runners! THE BRAND Jean-Georges Management is built on a powerful culinary foundation and has evolved into a reputable and award ...

Barista

Manhattan, NY · On-site

$16.50/hr

The Mark by Jean-Georges Values and Mission Statement while performing positional responsibilities. * To adhere to company policies and procedures, as stated in the company Handbook. * To provide the ...

Server Assistant

Manhattan, NY · On-site

$16.50/hr

To uphold The Mark by Jean-Georges Values and Mission Statement while performing positional responsibilities. * To adhere to company policies and procedures, as stated in the company Handbook. * To ...

Housekeeping Manager

Manhattan, NY · On-site

$31 - $34/hr

The ideal candidate for this job should have: * 2 years housekeeping in a luxury hotel. * A strong understanding of operational controls, budgeting, forecasting, and scheduling. * Strong oral and ...

Cafeteria Cook

Manhattan, NY · On-site

$18 - $22/hr

The entire Culinary team must understand and implement the standards and the vision of Jean-Georges Vongerichten while following all directives of all Kitchen Management. All Cooks are responsible ...

Bartender

Manhattan, NY · On-site

$17/hr

$800 to $1600 per week including tips. We are looking for an enthusiastic Bartender to provide an excellent guest drinking experience. Good Bartenders will be able to create classic and innovative ...

Line Cook

Manhattan, NY · On-site

$18 - $22/hr

The entire Culinary team must understand and implement the standards and the vision of Jean-Georges Vongerichten while following all directives of all Kitchen Management. All Cooks are responsible ...

Server

Manhattan, NY · On-site

$16.50/hr

High volume restaurant in one of New York's most affluent neighborhoods. High check average, can average $1,300.00 gross per week. Statement of Purpose: The AM Server's priorities and ...

Sommelier

Manhattan, NY · On-site

$17/hr

The Sommelier will support the Beverage Program in order to maintain high standards of quality and service while maximizing profits. The Sommelier will report directly to the Wine Director. Duties ...

Statement of Purpose: The IRD Server is responsible for serving food and beverage items in guest rooms or residences and for the delivery of amenities. To ensure the overall cleanliness of the In ...

Grill Cook

Manhattan, NY · On-site

$18 - $22/hr

The entire Culinary team must understand and implement the standards and the vision of Jean-Georges Vongerichten while following all directives of all Kitchen Management. All Cooks are responsible ...

Food Runner

Manhattan, NY · On-site

$16.50/hr

High volume restaurant in one of New York's most affluent neighborhoods. High check average, can average $1,200.00 gross per week. Statement of Purpose: * The Food Runner's priorities and ...

Server

Manhattan, NY · On-site

$17/hr

Statement of Purpose: The AM Server's priorities and responsibilities are to exceed our guest's expectations by providing them with the highest level of consistent, professional and courteous service.

Guest Relations Associate

Manhattan, NY • On-site

The Mark Hotel
51 - 200 employees

$34.54/hr

Full-time

Re-posted 21 days ago


Job description

Nestled in one of New York City's most coveted neighborhoods, The Mark Hotel is an iconic destination where timeless elegance meets contemporary luxury. Masterfully reimagined by legendary designer Jacques Grange, and home to world-class experiences such as The Mark Restaurant by Jean-Georges, the Frédéric Fekkai Salon, and the largest hotel penthouse in the United States, The Mark sets the standard for five-star hospitality with grace, glamour, and genuine warmth.
We are currently seeking a Guest Relations Associate to join our passionate and dedicated team. In this role, you'll be the face and voice of The Mark-offering personalized service and thoughtful gestures that create unforgettable stays for our discerning guests.
Your Role:
As a Guest Relations Associate, you will be the cornerstone of the guest experience-from pre-arrival touches to fond farewells. This is an opportunity to connect with guests on a meaningful level and make a lasting impression through intuitive service and meticulous attention to detail.
Key Responsibilities:
  • Serve as the primary point of contact throughout the guest journey: pre-arrival, arrival, in-house, and post-departure
  • Conduct pre-arrival calls and craft personalized itineraries based on each guest's preferences and reason for travel
  • Coordinate amenities and bespoke in-room experiences to elevate each stay
  • Respond to guest inquiries and requests with warmth, efficiency, and discretion
  • Ensure all reservations and guest profiles are accurately maintained, up-to-date, and contain relevant information for seamless future reference and guest service excellence
  • Liaise seamlessly with all hotel departments to ensure flawless communication and execution
  • Handle a high volume of phone and email correspondence with poise and professionalism
  • Send personalized pre-arrival emails and provide wellness calls to in-house guests
  • Assist with service recovery, always striving to exceed expectations and turn challenges into opportunities
  • Promote the hotel's offerings, services, and curated experiences with enthusiasm
  • Take initiative to greet and welcome VIP guests upon arrival, and follow up throughout their stay
  • Write welcome cards, deliver flowers and special guest requests to VIP rooms and suites
What We're Looking For:
  • A genuine passion for hospitality and creating memorable guest experiences
  • At least 1 year of prior experience in a guest-facing role, ideally within a luxury hotel or high-end service environment
  • Strong communication skills, both written and verbal
  • Proactive, organized, and able to multitask in a fast-paced setting
  • A natural problem-solver with an eye for detail and a heart for service
  • Flexible availability, including weekends, holidays, and evening shifts
  • Proficiency in Microsoft Office (Word, Excel); familiarity with Opera or Cloud PMS systems a plus
  • Bachelor's Degree preferred