Mrg Group

Assistant General Manager

Dublin Calling Adelaide | The MRG Group

Toronto, ON

Who we are:

Founded in 2008, The MRG Group is Canada's largest independent entertainment company and a leader in experience creation. Our mission is to bring experiences to life for creators, fans, brands, and partners.

The MRG Group is an integrated network of companies operating across the hospitality, venue, media, ticketing (including the ticketing service Admit One), and insurance sectors. With a portfolio of 18 hospitality properties across Canada, The MRG Group also owns and operates an events business, a travel company, and a digital publication.

Who you are:

Reporting to the Regional General Manager, the Assistant General Manager is a true hospitality professional at heart with a strong background in venue operations. They are passionate about creating positive shareable experiences for guests and team members alike and thrive working late nights and weekends. They are fun, energetic and know how to throw a party!

They will be responsible for creating positive shareable experiences for guests at Dublin Calling Adelaide (Toronto), and other MRG-owned businesses, as well as drive business through community outreach.

The Role:

Guest Experience & Event Execution

• Deliver excellent customer service to ensure high levels of guest satisfaction and repeat business.
• Host and execute events and parties, ensuring a vibrant, high-energy environment and positive, shareable experiences for guests.
• Collaborate with the sales team to fulfill service expectations for special events, including managing food service, staffing levels, and room set-up.
• Effectively address guest concerns in a fair, honest, and timely manner.

Operations & Financial Management

• Maintain top-notch service, safety, and cleanliness standards throughout the venue to achieve operational excellence.
• Oversee and strategize ways to improve financial performance while strictly adhering to brand standards.
• Maintain flexible availability to work weekends, holidays, late nights, and early morning shifts as required by venue operations.

Team Leadership & Culture

• Foster a positive, fun, and inclusive work culture by motivating the team and cultivating an energetic environment.
• Create strong professional relationships across the organization, exhibiting empathy and respect for team members at all levels.
• Take ownership of staff training and development to ensure continuous growth and alignment with brand standards.

Qualifications:

• Valid Smart Serve Certificate required
• Minimum 1-3 years of experience in a similar role
• Experience in Hospitality / Food and Beverage required
• Effective verbal and written communication skills
• A proven track record of hiring, training and developing engaging team members.
• Experience using software systems including Square & OpenTable (training provided)
• Strong problem solving and organizational skills
• Experience leading a team with the ability to coach, delegate and support
• Evening, weekend, and holiday availability

What’s In It For You?

• Extended vacation package as standard.
• Participation in the MRG Travel Ambassador Program.
• Guestlist access to our concerts/shows and discounts at our hospitality venues across Canada.
• A welcoming, fun and safe work environment where everyone can show up authentically to work each day and feel respected.
• Career development opportunities with a company that encourages individuals to learn and grow

For this position, we are looking at a proposed salary range of $50,000-$60,000 per year, plus gratuities.

The MRG Group is committed to a diverse and inclusive workplace . We are an equal opportunity employer and do not discriminate based on any of the protected grounds mentioned under Human Rights Code such as race, national origin, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status. We encourage you to contact us at people.culture@themrggroup.com if you require any accommodation in the recruitment process.

Thank you for your interest in MRG. Given the anticipated interest in this role, only those selected for an interview will be contacted.