Mitas Group

Position Summary:

The Implementation Project Manager will oversee multiple concurrent software implementation projects for MITAS customers. This role will coordinate internal teams, customer communications, project schedules, issue tracking, and implementation activities from project kickoff through successful go-live.

This position is ideal for someone who enjoys balancing customer interaction, operational coordination, project leadership, and process improvement. While the primary focus is implementation project management, this role also offers significant long-term growth opportunities into operational leadership and management responsibilities.

The successful candidate will work closely with leadership, development, support, operations, and customers to ensure projects are completed successfully, and customer expectations are exceeded.

Key Responsibilities:

Project Management

• Manage multiple concurrent software implementation projects
• Coordinate project schedules, deliverables, milestones, and timelines
• Lead project kickoff meetings and ongoing customer status meetings
• Track project progress and communicate updates to internal teams and customers
• Identify risks, dependencies, and escalation items proactively
• Assist with implementation planning, go-live coordination, and post-go-live follow-up
• Maintain accurate project documentation and reporting

Customer Communication & Coordination

• Serve as a primary point of contact during implementations
• Build positive working relationships with customers and internal stakeholders
• Coordinate customer requests, issue resolution, and implementation priorities
• Ensure customer expectations and timelines are clearly communicated

Operational & Process Responsibilities

• Utilize and help maintain existing MITAS project management procedures and operational processes
• Recommend and introduce process improvements, tools, and organizational efficiencies
• Assist with internal workload coordination and scheduling activities
• Support cross-department collaboration between development, support, operations, and management

Future Growth Opportunities:

Over time, this role may expand into additional leadership and operational responsibilities, including:

• Oversight of customer support coordination activities
• Team leadership and staff management
• Department scheduling and workload management
• Process ownership and operational planning
• Participation in strategic operational initiatives

Qualifications:

Required Qualifications

• 5+ years of project management experience
• Experience managing multiple concurrent projects
• Strong organizational and communication skills
• Ability to manage priorities in a fast-paced environment
• Strong customer service and relationship management abilities
• Experience coordinating across multiple teams and departments
• Ability to work independently in a remote work environment
• Proficiency with Microsoft Office and common project management tools

Preferred Qualifications:

• Experience with software implementation projects
• Experience in financial services, mortgage servicing, banking, accounting software, or SaaS environments
• Familiarity with project management methodologies and tools (e.g., Agile, Waterfall) and tools (e.g., Jira, MS Project, Smartsheet, Microsoft DevOps)
• Project management certification (e.g. PMP, CAPM, PRINCE2, Agile/Scrum) preferred
• Experience with operational process improvement initiatives
• Demonstrated leadership or supervisory experience
• Experience with customer support coordination or service management
• Knowledge of reporting, compliance, or enterprise software environments
• Bachelor's degree

Desired Skills & Traits:

• Highly organized and detail-oriented
• Strong problem-solving abilities
• Professional and customer-focused communication style
• Comfortable balancing structure with flexibility
• Ability to adapt to evolving priorities and business needs
• Motivated to grow into leadership responsibilities
• Collaborative team player with a proactive mindset