Italiano

Job Overview

The Hostess or Host isresponsible for providing a positive first and last impression toour guests. You will greet customers as they enter and exit the restaurant, take and manage reservations,control a waiting list, provide guests with menus, and show guests to theirseats. You will answer phone calls and customer inquiries about therestaurant and menu. You will assist various restaurant staff at a Manager's discretion when necessary.

Responsibilities andDuties

Greeting guestsas they enter and putting them on a waiting list as necessary.

Providing guestswith menus and answering any initial questions.

Seating guests attables or in waiting areas.

Assigning gueststo tables they prefer, while keeping table rotation in mind so that serversreceive the right number of customers.

Engaging withguests to ensure they're happy with food and service.

Responding tocomplaints and helping to resolve them.

Answering phonecalls, taking reservations, and answering questions.

A knowledge ofthe menu.

Helping withother positions in the restaurant as needed.

Providing greatcustomer service.

Requirements

High schooldiploma or equivalent

At least 6 monthsexperience in a high-volume restaurant

A positiveattitude and ability to work well under pressure with all restaurant staff

Must be professional,dependable, enthusiastic, and friendly

Must have apositive attitude, be punctual and be a team player

Able to stand forlong periods and work in a fast-paced environment

Able to work aflexible schedule including nights and weekends

Passionate forcreative food and exceptional service

Committed totraining and learning new skills

Attention todetail