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Article

Retail Sales Floor Lead, Operations

Toronto, ON ยท On-site

CA$26 - CA$28/hr

Staff size/ model: 1x Store Manager, 2x Assistant Managers, 2x Sales Floor Leads, 8x Home Experts (associates) * Hours of operation: The store is open 7 days per week, 10 am - 8 pm. Interview and ...

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Retail Sales Floor Lead- Operations | Bellevue Square

Article

Bellevue, WA

$26 - $28/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Description

Hi there, we’re Article. Since 2013, we’ve been making it easy to create beautiful spaces with our online direct-to-consumer modern furniture. Now, we’re moving from clicks to bricks and opening physical retail stores across the US and Canada, expanding our reach from digital-first to a true omni-channel experience.
This is where you come in. As a Sales Floor Lead, Operations, you’ll help model meaningful customer experiences while supporting team success and driving showroom performance. 
Why We Need You:
For our new Bellevue Store, you will play a pivotal role in shaping the success of our brand-new location. You are:
  • An Operational Champion & Role Model: Ready to establish foundational operational processes, maintain inventory accuracy, and step up as a trusted Manager on Duty to keep daily operations running safely and efficiently.
  • A Hands-On Peer Coach: Skilled at supporting the team in real-time, sharing operational standards and safety practices, and guiding the floor during your MOD shifts to help Home Experts build confidence.
  • A Champion for Customer Connection: Focused on ensuring a safe, organized, and operationally ready showroom that enables an incredible customer experience, while handling floor escalations with empathy and care.
About the new store:
This is our second store in the US, and we're excited to be based in Bellevue Square Mall.
  • Our store address is: Lincoln Square North,  Bellevue, WA 98004
  • Store size: 8400 square feet
  • Staff size/ model: 1x Store Manager, 2x Assistant Managers, 2x Sales Floor Leads, 6-8x Home Experts (associates)
  • Hours of operation: The store is open 7 days per week, Monday - Saturday, 10 am - 8 pm, Sunday 11 am -7 pm

Interview and Onboarding Schedule 

First Interview ( August 24th- August 28th )
  • A 30-minute video interview with our Talent Acquisition team to discuss your background and interest in Article.
Final Interview  (Sept. 3rd- 4th )
  • In person interview with new Store Manager.
Start date: September 21st 2026

What You’ll Do
  • Operational Excellence: Champion operational standards, SOPs, and safety culture across the showroom and back-of-house environment.
  • Manage Inventory Accuracy: Support shipment receiving, replenishment, inventory audits, and control practices.
  • Ensure Showroom Readiness: Maintain a safe, organized showroom ready for promotions, events, inventory activities, and daily customer traffic.
  • Resolve Discrepancies: Monitor inventory discrepancies, damages, and product recovery processes, partnering with leadership to resolve issues quickly.
  • Coach on Operations: Guide and coach associates on operational standards, safety practices, and accountability.
  • Model Hospitality-First Service: Create welcoming, engaging, and personalized experiences to build customer trust and loyalty.
  • Drive Showroom Goals: Guide customers through their buying journey, recommend solutions, and consistently meet individual sales goals while supporting overall showroom performance.
  • Support Floor Coverage (MOD): Serve as the Manager on Duty during designated shifts, managing opening/closing checklists, and keeping the team organized and on task.
  • On-the-Floor Coaching: Support the onboarding of Home Experts, coaching them on operational standards, safety practices, and sales skills.
  • Maintain Floor Presence: Serve as an accessible, trusted resource for the team throughout the day to keep the floor running smoothly.
  • Partner with Leadership: Work directly under the Assistant Manager to help execute showroom initiatives and daily operational strategies.


Who You Are
  • 2+ years of experience in retail, hospitality, sales, customer service, or a similar customer-facing environment.
  • Keyholder experience (e.g., Lead, Senior Associate, or Keyholder) is highly preferred.
  • Proven experience with, or a strong interest in, clienteling, appointment-based selling, or customer outreach.
  • Comfort using point-of-sale systems, inventory management tools and retail technology.
  • Outstanding communication skills with a natural ability to connect with people and build trust quickly.
  • Leads by Example: Models hospitality-first service, positive energy, and work ethic on the sales floor.
  • Real-Time Support: Offers on-the-spot coaching, shares product tips, and helps peers gain confidence.
  • Operational Reliability: Comfortably steps up as the Manager on Duty (MOD) to keep the floor running smoothly and handle basic opening/closing procedures.
  • Positive Champion: Fosters a collaborative, supportive team environment where wins are celebrated.
  • A customer-first mindset and a passion for creating exceptional experiences.
  • Confidence building relationships and creating meaningful customer connections.
  • Resilience, adaptability, and the ability to multitask during busy showroom hours.
    Strong sales and service instincts with the ability to influence and inspire others.
  • Uses sound judgment to make decisions and escalate issues when appropriate.
  • Open availability to work a flexible schedule, including weekends, evenings, and holidays.
  • Ability to frequently move throughout the showroom environment.
  • Ability to lift and move merchandise up to 30 lbs independently or with team assistance.
  • Legally authorized to work in the United States
    • Article participates in E-Verify.
  • Completion of a criminal background check

Perks & Benefits
Wealth
  • The Starting Hourly Range is: $26- $28 hourly.
  • Cash Bonus: We believe in Winning Together. When Article hits its annual financial goals, eligible employees receive an annual cash bonus.
  • 401(k) Match: 4% matched contributions to help you save for the future.
  • Product Discount: 45% discount on our entire product range (15% for friends and family).
  • Paid Vacation: You start at 120 hours (3 weeks) of paid vacation (accrued annually).
  • Paid Holidays: 8 paid company holidays + 1 Inclusion & Diversity day.
  • Health Benefits: Benefits-eligible (First day of employment) with coverage for Medical, Dental, & Vision.
  • Paid Sick Leave: 6 well-being (sick) days
  • Insurance: Life & Disability insurance, and Travel Medical insurance.
  • Tax-Advantaged Accounts: Health FSA (Flexible Spending Account) and Dependent Care FSA.
  • Employee Support: SupportLinc EAP (Employee Assistance Program) and discounted pet insurance.
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