Guild Collective

Client Experience Coordinator

About The Guild Collective:

We are a family owned and operated construction company focusing on the top half of the home. At The Guild, we're committed to creating a workplace where every team member is valued beyond their job function. We believe in celebrating the unique contributions of each individual and fostering a culture of care and support. Our team is made up of coaches who have successfully helped other businesses establish thriving cultures, and we're excited to be growing quickly.

Here's what our employees have to say about working here:

• "We are creating positive experiences in people's lives."
• "You care not only about the work I do, but about me becoming a better person as well."
• "I really enjoy the sense of family here."
• "You take my ideas and unique contributions seriously."
• "We take our values and purpose seriously."

Role Overview:

We are looking for a Client Experience Coordinator who will be the first point of contact for our clients, ensuring they feel valued and integrated from their very first interaction with us. Your role will be instrumental in creating incredible experiences for our clients at The Guild.

Key Responsibilities:

• Lead Management:
• Receive and manage incoming leads via email and phone.
• Ensure timely follow-up with leads to schedule sales appointments.
• CRM Management:
• Enter and maintain accurate customer data in our CRM.
• Track client interactions for effective future follow-ups.
• Client Support:
• Handle inquiries from existing clients, providing personalized attention to their project needs.
• Address any concerns or questions promptly and professionally.
• Experience Enhancement:
• Ensure a high-quality experience for clients throughout their journey with The Guild.
• Collaborate with team members to promote a seamless process and ongoing support.

We're Looking for Someone Who:

• Loves working with people and building relationships.
• Is organized and detail oriented.
• Enjoys executing tasks efficiently.
• Identifies with and embodies our culture and values.
• Is passionate about delivering quality experiences from start to finish.
• Has experience with Job Nimbus or other CRM systems (a plus).

Why Join Us?

If you value working in a supportive environment where you can truly make a difference in people's lives, we would love to talk to you. At The Guild Collective, we don't just talk about our valueswe live them every day.

Salary: 35K-45K depending on experience