Center For Rheumatology

Description

Responsibilities include the following. Other duties may be assigned:

Answer all incoming phone calls in the Albany office.

Assist all patients, offices, doctors, companies, etc. calling.

Register demos, insurance, etc. for all new patients for all TCFR office locations.

Schedule new patients for all TCFR locations.

Schedule all appointments (follow-ups, DEXAS, e-news, 2nd opinions, etc.) for every provider in the Albany office.

Reschedule/cancel any Albany appointments that are necessary.

Check voicemails.

Create and send phone notes for all Albany phone calls.

Call for records to other offices and hospitals.

Fax and mail records.

Call patients to advise them of any messages per the provider's request.

Transfer calls to the proper party.

Page/call upstairs for all physician-to-physician calls.

Answer calls from outside offices for new patient referrals and records.

Scan and index multiple documents daily (records, new patient packets, consult forms, etc.)

Mail out all new patient packets and letters.

Call for medical records for all new patients.

Hospital consultation calls/spreadsheet.

After calling new patients referred to TCFR, keep track of all the new patients that were unable to get ahold of.

Bump lists: Reschedule any appointments after the Manager of Patient Care & Coordination blocks the schedules for doctor's vacations, sick days, etc. Send out letters/cards to any patients that have not called us back about rescheduling their appointment.

Perform other duties as assigned.

Requirements

 Qualifications and Skills:

• To perform      this job successfully, an individual must be able to perform each      essential duty satisfactorily. The requirements are representative of the      knowledge, skill, and/or ability required. Reasonable accommodations may      be made to enable individuals with disabilities to perform the essential      functions.
• To perform this job successfully, an      individual should have knowledge of Medical Practice Software, Windows,      and Microsoft Office.

Required Education and Experience- High school diploma or general education degree (GED);  one year of experience working in medical office: scheduling, check-in/out/reception.