IT Support Desk Technician
Plano, TX · On-site
The 20 MSP specializes in MSP Business Development, providing MSP Consulting and MSP Network Support. Founded in 2013, the company is headquartered in Plano, USA, with a team of 201-500 employees.
20 MSP
1 job near Columbus, OH
IT Support Desk Technician
Plano, TX · On-site
The 20 MSP specializes in MSP Business Development, providing MSP Consulting and MSP Network Support. Founded in 2013, the company is headquartered in Plano, USA, with a team of 201-500 employees.
Job description
Job Summary:
The 20 LLC is a nationwide Managed Service Provider that delivers world-class technology solutions and support. They are seeking a hard-working IT Support Desk Technician to provide remote support to clients nationwide, responsible for resolving technical issues and managing support tickets.
Responsibilities:
• Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals
• Manage ticket queue to ensure timely resolution
• Provide customer support using remote connection software
• Provide thorough documentation on each customer interaction
• Prioritize ticketing system flow by following SOPs and KB articles for resolution
• Meet or exceed KPI goals
• Troubleshooting of the following, though not limited to:
• Advanced desktop issues
• VPN connectivity
• Entry-level server support
• Hardware issues
• Line of business support
Qualifications:
Required:
• IT Fundamentals and A+ certifications, or equivalent professional experience
• 1+ year of professional help desk experience
• Strong customer service skills
• High attention to detail
• Ability to follow instructions and policies
• Ability to adapt to changing and fast-moving environments
• Strong phone skills
Company:
The 20 MSP specializes in MSP Business Development, providing MSP Consulting and MSP Network Support. Founded in 2013, the company is headquartered in Plano, USA, with a team of 201-500 employees. The company is currently Growth Stage.
The 20 LLC is a nationwide Managed Service Provider that delivers world-class technology solutions and support. They are seeking a hard-working IT Support Desk Technician to provide remote support to clients nationwide, responsible for resolving technical issues and managing support tickets.
Responsibilities:
• Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals
• Manage ticket queue to ensure timely resolution
• Provide customer support using remote connection software
• Provide thorough documentation on each customer interaction
• Prioritize ticketing system flow by following SOPs and KB articles for resolution
• Meet or exceed KPI goals
• Troubleshooting of the following, though not limited to:
• Advanced desktop issues
• VPN connectivity
• Entry-level server support
• Hardware issues
• Line of business support
Qualifications:
Required:
• IT Fundamentals and A+ certifications, or equivalent professional experience
• 1+ year of professional help desk experience
• Strong customer service skills
• High attention to detail
• Ability to follow instructions and policies
• Ability to adapt to changing and fast-moving environments
• Strong phone skills
Company:
The 20 MSP specializes in MSP Business Development, providing MSP Consulting and MSP Network Support. Founded in 2013, the company is headquartered in Plano, USA, with a team of 201-500 employees. The company is currently Growth Stage.
About 20 MSP
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