20 MSP

Job Summary:
The 20 MSP is looking for a hard-working, Spanish-speaking Information Technology Support Desk Technician to provide support to clients nationwide. The role involves technical support related to computer systems, hardware, software, and applications, as well as managing ticket queues and customer interactions.
Responsibilities:
• Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals
• Manage ticket queue to ensure timely resolution
• Provide customer support using remote connection software
• Professional Spanish fluency is required
• Provide thorough documentation on each customer interaction
• Prioritize ticketing system flow by following SOPs and KB articles for resolution
• Meet or exceed KPI goals
• Troubleshooting of the following, though not limited to:
• Advanced desktop issues
• VPN connectivity
• Entry-level server support
• Hardware issues
• Line of business support
Qualifications:
Required:
• Professional Spanish fluency is required
• IT Fundamentals and A+ certifications, or equivalent professional experience
• 1+ year of professional help desk experience
• Strong customer service skills
• High attention to detail
• Ability to follow instructions and policies
• Ability to adapt to changing and fast-moving environments
• Strong phone skills
Company:
The 20 MSP specializes in MSP Business Development, providing MSP Consulting and MSP Network Support. Founded in 2013, the company is headquartered in Plano, USA, with a team of 201-500 employees. The company is currently Growth Stage.