IT Regional Service Technician
Novi, MI · On-site
The 20 MSP specializes in MSP Business Development, providing MSP Consulting and MSP Network Support. Founded in 2013, the company is headquartered in Plano, USA, with a team of 201-500 employees.
20 MSP
2 jobs near Columbus, OH
IT Regional Service Technician
Novi, MI · On-site
The 20 MSP specializes in MSP Business Development, providing MSP Consulting and MSP Network Support. Founded in 2013, the company is headquartered in Plano, USA, with a team of 201-500 employees.
The 20 MSP specializes in MSP Business Development, providing MSP Consulting and MSP Network Support. Founded in 2013, the company is headquartered in Plano, USA, with a team of 201-500 employees.
The 20 MSP specializes in MSP Business Development, providing MSP Consulting and MSP Network Support. Founded in 2013, the company is headquartered in Plano, USA, with a team of 201-500 employees.
Full-time
This job post has expired today. Applications are no longer accepted.
Job description
Job Summary:
The 20 LLC is a premier Managed Service Provider delivering enterprise-class IT services to businesses nationwide. They are seeking a Regional Service Technician who will serve as a key point of contact for diagnosing and resolving technical issues related to workstations, hardware, software, and networks, both remotely and on-site.
Responsibilities:
• Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support.
• Provide customer support both onsite and remotely using connection software, ensuring thorough documentation and follow-up for every interaction.
• Prioritize and resolve tickets by following established SOPs and KB articles, meeting or exceeding KPI goals.
• Troubleshoot a range of issues including advanced desktop problems, VPN connectivity, hardware failures, line-of-business applications, and basic server functions.
• Perform complete hardware repair, maintenance, and security tasks—from cleaning and component replacement to in-depth diagnostics.
• Execute physical networking functions such as running network cables, installing patch panels, and setting up racks/enclosures, applying knowledge of wiring schema, tools, and layouts.
• Install, reinstall, repair, and configure software, including operating systems, antivirus/security tools, and office productivity suites.
• Back up data and perform system restores as needed to maintain functionality.
• Test solutions for accuracy, document work, and provide recommendations for ongoing system health.
Qualifications:
Required:
• Practical experience with hardware assembly, disassembly, maintenance, and repair.
• Strong knowledge of Windows OS (installation, recovery, setup, updates) and major software suites (e.g., Microsoft Office).
• Familiarity with antivirus, security, and firewall technologies, including installation and recovery.
• Working knowledge of business networking, including Active Directory, Group Policy, file sharing, and server applications (Exchange, MS Server).
• Solid troubleshooting skills across OS, hardware, and network issues, including malware and virus removal.
• Ability to identify and diagnose failed hardware components.
• Valid Driver’s License.
Preferred:
• A+, Net+, and Sec+ certifications, or equivalent experience
• Experience with all modern operating systems
• Deep understanding of business networking
• Deep understanding of Active Directory, Group Policy, File Sharing, etc.
• General understanding of technology related to small-medium businesses
• Virtualization experience is a plus!
Company:
The 20 MSP specializes in MSP Business Development, providing MSP Consulting and MSP Network Support. Founded in 2013, the company is headquartered in Plano, USA, with a team of 201-500 employees. The company is currently Growth Stage.
The 20 LLC is a premier Managed Service Provider delivering enterprise-class IT services to businesses nationwide. They are seeking a Regional Service Technician who will serve as a key point of contact for diagnosing and resolving technical issues related to workstations, hardware, software, and networks, both remotely and on-site.
Responsibilities:
• Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support.
• Provide customer support both onsite and remotely using connection software, ensuring thorough documentation and follow-up for every interaction.
• Prioritize and resolve tickets by following established SOPs and KB articles, meeting or exceeding KPI goals.
• Troubleshoot a range of issues including advanced desktop problems, VPN connectivity, hardware failures, line-of-business applications, and basic server functions.
• Perform complete hardware repair, maintenance, and security tasks—from cleaning and component replacement to in-depth diagnostics.
• Execute physical networking functions such as running network cables, installing patch panels, and setting up racks/enclosures, applying knowledge of wiring schema, tools, and layouts.
• Install, reinstall, repair, and configure software, including operating systems, antivirus/security tools, and office productivity suites.
• Back up data and perform system restores as needed to maintain functionality.
• Test solutions for accuracy, document work, and provide recommendations for ongoing system health.
Qualifications:
Required:
• Practical experience with hardware assembly, disassembly, maintenance, and repair.
• Strong knowledge of Windows OS (installation, recovery, setup, updates) and major software suites (e.g., Microsoft Office).
• Familiarity with antivirus, security, and firewall technologies, including installation and recovery.
• Working knowledge of business networking, including Active Directory, Group Policy, file sharing, and server applications (Exchange, MS Server).
• Solid troubleshooting skills across OS, hardware, and network issues, including malware and virus removal.
• Ability to identify and diagnose failed hardware components.
• Valid Driver’s License.
Preferred:
• A+, Net+, and Sec+ certifications, or equivalent experience
• Experience with all modern operating systems
• Deep understanding of business networking
• Deep understanding of Active Directory, Group Policy, File Sharing, etc.
• General understanding of technology related to small-medium businesses
• Virtualization experience is a plus!
Company:
The 20 MSP specializes in MSP Business Development, providing MSP Consulting and MSP Network Support. Founded in 2013, the company is headquartered in Plano, USA, with a team of 201-500 employees. The company is currently Growth Stage.
About 20 MSP
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