Tekgence Private

Job Title: IT Helpdesk / Logistics Support Analyst

Location: Memphis, TN

Experience Required: 5–7+ Years

Key Requirements:
• Experience providing IT Helpdesk and End-User Support in a global environment
• Strong troubleshooting skills for PCs, printers, scanners, network connectivity, and infrastructure issues
• Experience supporting logistics/warehouse operations and logistics applications
• Hands-on experience with SAP application support
• Proficiency with Microsoft Office 365 (Outlook, Teams, Office, etc.)
• Experience with Incident, Problem, and Service Management processes
• Ability to coordinate with infrastructure, application, security, and support teams for issue resolution
• Strong communication, organizational, and stakeholder management skills

Responsibilities:
• Provide first-level IT support for logistics operations and end users
• Troubleshoot hardware, software, network, and SAP-related issues
• Drive incident and problem management to identify root causes and prevent recurring issues
• Support software deployments, upgrades, patches, and new service rollouts
• Coordinate with global IT teams and third-party support providers
• Monitor and escalate critical issues to ensure minimal business impact
• Support logistics center technology including PCs, scanners, printers, and warehouse applications

Education:
• Bachelor's degree in Computer Science, Information Systems, or related field

Thanks & Regards

Anchal Singh

Anchal.singh@tekgence.com