Technology

About the Role

We are looking for a hands-on operational leader to build our courthouse field data collection program from the ground up. This is a rare opportunity to own an entire function — from walking courthouse floors on day one to running a trained, productive workforce at scale. You will design the process, hire and develop the team, and be accountable for the quality and throughput of public records data collected across courthouse locations.

What You'll Do

Build & Design the Program

• Conduct on-site assessments at target courthouses to understand access protocols, record availability, filing systems, and operational constraints
• Develop end-to-end data collection workflows, including intake checklists, quality control standards, data entry conventions, and chain-of-custody procedures
• Identify and document courthouse-specific requirements (badging, public terminal access, clerk relationships, hours of operation) and build processes around them
• Define productivity benchmarks and quality metrics for the collection workforce

Recruit & Staff the Team

• Source, screen, and hire/contract collectors across target geographies
• Manage workforce planning to align capacity with collection targets and courthouse coverage needs

Train & Develop

• Design and deliver onboarding training covering data collection procedures, courthouse etiquette, compliance requirements, and tool usage
• Create field reference guides, SOPs, and training materials for ongoing use
• Conduct ride-alongs and field audits to coach collectors and ensure procedural adherence

Manage Day-to-Day Operations

• Serve as the primary point of escalation for field issues, courthouse access problems, or data quality concerns
• Track team performance against throughput and accuracy targets; identify and address gaps quickly
• Manage scheduling, assignments, and shift coverage across multiple courthouse locations
• Maintain strong working relationships with courthouse staff and clerks to ensure continued access and cooperation

What We're Looking For

Required

• 3–5 years of experience managing field operations, data collection programs, or contingent workforces
• Demonstrated ability to build processes and programs from scratch in ambiguous environments
• Strong recruiting and people management skills, particularly with hourly or contract workers
• Comfortable doing the work yourself — you'll be visiting courthouses personally before delegating
• Excellent organizational skills and attention to detail; this role lives and dies on data quality
• Ability to travel to courthouse locations on a regular basis, including some overnight travel

Preferred

• Experience with public records, legal data, title search, or courthouse research
• Prior experience in a data operations, research operations, or information services environment
• Familiarity with workforce management tools or field operations software
• Background in process documentation and standard operating procedure development

What Success Looks Like

Within 30 days, you have personally visited key courthouse locations, documented the access and collection landscape, and drafted a foundational playbook. Within 90 days, you have your first cohort of collectors trained and collecting. Within 6 months, you have a repeatable, scalable operation producing consistent, high-quality data output with clear performance standards in place.