31 Teaching Lab Customer Support Specialist Jobs Hiring Near You

Type of Vacancy: Contractor (1099)
Start Date: September-October 2026
Location: Oakland, CA
Compensation: Compensation includes paid training and onboarding. Teaching Lab compensates facilitation/coaching contractors using a day-rate model: day rates (<2 hours) are $350, day rates (<3 hours) are $500, full day rates (<6 hours) are $1,000, and extended day rates (<8 hours) are $1,150. Please note that engagement duration includes all coaching and facilitation activities (preparation, delivery, follow-up, and documentation) and that work hours are not guaranteed.
Areas of Expertise: Deep expertise in curriculum-based professional learning and equitable instructional practice, with a strong track record of delivering high-impact 1:1 coaching and facilitating engaging group learning for secondary (6-8) math educators, supporting effective implementation of Illustrative Math curricula through strong instructional routines and responsive, standards-aligned practice.

ABOUT THE DEPARTMENT
The Program department's primary purpose is to design, deliver, and continuously improve teacher professional learning programs that strengthen instructional practice and drive student achievement. The team's main functions include managing and implementing scopes of work with partners, providing coaching and professional learning for teachers and leaders, and creating research-based content and learning assets tailored to partner needs. The Program department contributes to Teaching Lab's mission by ensuring that every partnership drives measurable impact on teacher practice and student learning, advancing educational equity at scale.
ABOUT THE ROLE
The Facilitator/Coach's primary responsibility is to facilitate professional learning and provide instructional coaching for educators and school leaders, with a focus on implementing high-quality instructional materials and research-based practices. With support from their project team members, the Facilitator/Coach will also hold responsibilities in the following areas:

• Designing and delivering professional development sessions, including engaging in feedback cycles and adjusting based on participant input
• Providing tailored 1:1 coaching and group learning experiences for educators, both in-person and virtually
• Building collaborative, trusting relationships with educators and leaders to strengthen instructional capacity and improve student outcomes
• Supporting data collection, reporting, and reflection processes to measure the effectiveness and impact of coaching and professional learning initiatives

The Facilitator/Coach role is an individual contributor-level contractor role with no management responsibilities. This role is essential to ensuring the effective delivery of high-quality professional learning and coaching that drives teacher growth and student success. Success in this position requires strong collaboration, adaptability, instructional expertise, and a commitment to advancing excellent teaching and learning for all students.
ESSENTIAL QUALIFICATIONS
Education, Work Experience, and Knowledge

• Deep experience coaching educators in grades 6-8 math
• Experience teaching or coaching Illustrative Math curricula
• Experience implementing California Common Core State Standards
• At least two (2) years of experience as an instructional coach to teachers or school leaders with evidence of impact in student learning outcomes
• Experience supporting various levels of instruction across classroom settings
• Strong background in instructional best practices, with the ability to apply strategies that support effective teaching and learning for a wide range of educators and students
• Experience in designing professional development materials or serving as an instructional designer
• Experience facilitating impactful professional learning and coaching for educators in both virtual and in-person settings
• Experience building and managing relationships with diverse stakeholders in an education context
• Experience empowering teachers through trusting relationships and supporting shifts in practice and mindset to improve student learning

Values, Skills, and Competencies

• Strong commitment to growth mindset for both adults and students, with a desire to continuously strengthen instructional practices and team capabilities
• Ability to design and deliver high-quality, evidence-based professional learning that advances teaching and learning outcomes
• Compelling communication and facilitation skills that build engagement and influence across diverse educators and stakeholders
• Strong organizational skills, with the ability to manage complex projects, multiple priorities, and tight timelines in a fast-paced environment

PREFERRED QUALIFICATIONS

• Experience providing professional learning support and services in and for consultative organizations
• Experience supporting dual language and bilingual 6-8 classrooms

ABOUT COACHING/FACILITATION ROLES
At Teaching Lab, our coaches and facilitators play a vital role in advancing our mission by delivering high-quality professional learning experiences. 

• There is no guarantee of hours. The number of service hours and the specific hours are dependent on the projects we have and when you are available. 

These roles are project-based and flexible, with opportunities communicated several weeks in advance so you can align them with your schedule. Once assigned, you'll collaborate with our project teams to prepare, practice, and tailor content to the needs of our partners, ensuring every session is both impactful and engaging.
Facilitation may be virtual or in person, and when travel is required, you'll manage logistics with the support of Teaching Lab's travel policies. After each engagement, coaches and facilitators participate in reflective debriefs that strengthen both individual practice and collective impact. Throughout, you'll bring Teaching Lab's Facilitation Competencies to life, helping educators and partners experience transformative learning that extends beyond each session.
Because contractors may work with confidential or sensitive organizational information, discretion and professionalism are essential expectations in every engagement. 

• Contractor roles are not eligible for benefits, retirement, or leave. 

This is more than facilitation-it's an opportunity to shape meaningful change in education while benefiting from the flexibility of project-based work.
TRAVEL
On-site with some remote work - Candidates must have the ability to travel to Oakland, CA on a weekly basis.
CLOSING/REVIEW DATE
This position opened on August 20, 2026 and will remain open until filled.