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Cellular Connection
Cellular Connection

The Cellular Connection is a retailer of wireless products.

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Customer Retention & Sales Specialist

The Cellular Connection

Fishers, IN • On-site

$13.25 - $18.25/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Job description

Customer Retention & Sales Specialist
Wireless Contact Center | Fishers, IN
Drive Relationships. Create Opportunities. Get Paid for Both.
This role isn't about hard selling on every call-it's about knowing when to sell and when to connect. As a customer retention & sales specialist, you'll engage Verizon Wireless customers to uncover opportunities, strengthen relationships, and guide customers back to our retail stores when that's the best next step.
When the sales opportunity presents itself, you'll confidently close it. When it doesn't, you'll still win by driving in-store visits-and get paid for it.
What You'll Do
  • Make outbound calls to existing Verizon Wireless customers
  • Identify sales opportunities or schedule store visits when appropriate
  • Analyze customer accounts to save money or add value
  • Sell wireless products and services when the opportunity presents itself
  • Maintain callbacks, follow-ups, and accurate CRM documentation
  • Track daily productivity and participate in team huddles and training
  • Stay current on promotions, devices, and pricing
What We're Looking For
  • 3+ years of success in commission-based sales (preferred)
  • Call center or wireless experience a plus
  • Confident, engaging phone presence
  • Strong objection-handling and problem-solving skills
  • Organized, self-motivated, and comfortable multitasking
  • Experience with Salesforce or similar CRM tools preferred
Earnings Potential
  • Competitive hourly base plus commission
  • Earn commissions on sales closed and customers driven to retail stores
  • Unlimited customer opportunities nationwide
  • Top performers consistently exceed monthly goals
Perks
  • Hourly Guaranteed Pay
  • Same Day Pay Options
  • Generous Commissions
  • Employee Profit Share
  • Career Development
  • Paid Time Off
  • Paid Community Time
  • Paid Employees Matter Day
  • Generous Community Grant Opportunities
  • Employee Resource Groups
  • Medical, Dental, Vision
  • 401K with Company Match
  • Long-Term and Short-Term Disability
  • Critical and Accident Benefits
  • Family Related Time Off
  • Employee Assistance Program
  • Employee Referral Program
  • Rewards and Recognition

Ready to turn conversations into connections-and opportunities into earnings?
Apply today and grow your sales career with us.
We are an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), national origin, ancestry, age, physical or mental disability, medical condition, military or veteran status, marital status, sexual orientation, gender, gender identity, gender expression, genetic information, or any other status protected by applicable federal, state, or local laws. We are committed to providing reasonable accommodations for qualified individuals with disabilities.
#jobsincustomerservice #salesjobs #nowhiring #newjob #newcareer
IND123

Working at The Cellular Connection

Perks for workers

  • Paid Time Off

  • Paid Community Time

  • Paid Employee Matters Day

  • Same Day Pay Options

  • Generous Community Grant Opportunities

  • Employee Resource Group

  • Medical, Dental, Vision

  • 401K with Company Match

  • Long-Term and Short-Term Disability

  • Critical and Accident Benefits

  • Employee Assistance Program

  • Verizon Discount Options

  • Rewards and Recognition

About The Cellular Connection, in their own words

From The Cellular Connection

Founded in 1991, TCC operates over 500 locations from coast to coast. Our long-standing relationship with Verizon allows us to make our services more accessible to customers while offering unparalleled customer service and competitive pricing. We employ nearly 2,000 people across the U.S., from sales associates to our store support team members.

Our purpose is to passionately make a difference in the lives of our employees, customers, and the communities where we live and work. TCC is a Culture of Good, Inc. company that encourages employees to give back in every community they serve. We have donated more than 1 million backpacks with school supplies to children and appreciation packs to more than 25,000 teachers across the U.S. We also host annual events to honor veterans and support child-centered nonprofits. TCC’s corporate giving program, TCC Gives, encourages nonprofits to contact their local stores to apply for support through the Community Grants program. They have surpassed $7 million in donations to local nonprofits across the country. TCC also works closely with More Than a Phone, a nonprofit that partners with local domestic violence organizations to keep survivors connected with free smartphones and data.

To learn more about TCC, visit TCCRocks.com, and connect with the company on Facebook, Twitter, LinkedIn, and Instagram.

Company values

From The Cellular Connection

We serve our employees, customers and communities through living out our 5 Promises.

CARE- we respect the people around us and embrace our differences.

CONNECT- we intentionally create space and remove barriers to promote meaningful connections because we know that representation matters.

BE AUTHENTIC - we champion authentic relationships within our business and communities we serve.

INSPIRE- we will be the example for others to follow throughout our workplace and our communities.

DRIVE THE BUSINESS- diverse teams promote cross-functional innovation, strong community relationships and overall success.

Diversity and inclusion statement

From The Cellular Connection

Come as you are; we celebrate our differences!

At TCC, equity, diversity, and inclusion are not just words. They are our guiding principles as we build our teams, cultivate leaders, and create a work environment that reflects the customers and communities in which we live and serve.​​​​​

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