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Tata Consultancy Services

83 jobs near Columbus, OH

Tata Consultancy Service Limited

Linux-AIX SME

Columbus, OH · On-site

$90K - $100K/yr

... services, storage, filesystems, kernel parameters, and resource optimization. • Monitor infrastructure health and proactively address performance bottlenecks. • Implement and maintain backup ...

Tata Consultancy Service Limited

GIS BSA

Columbus, OH · On-site

$120K - $130K/yr

Must Have Technical/Functional Skill • 7+ years experience as a Business Analyst or similar role. • Experience with Agile/Scrum and backlog management (Jira preferred). • Experience supporting ...

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Service Desk Agent

Tata Consultancy Service Limited

Columbus, OH • On-site

$50K - $55K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

Must Have Technical/Functional Skills
Service Desk
Roles & Responsibilities
• Assist in maintaining knowledge base articles and FAQs for common issues.
• Diagnose and resolve technical issues related to hardware, software, and network connectivity.
• Document all interactions and resolutions in the service desk ticketing system.
• Escalate complex issues to higher-level support teams as necessary.
• Monitor and follow up on open tickets to ensure timely resolution.
• Participate in service improvement initiatives and contribute to team goals.
• Provide guidance and training to end-users on software and hardware usage.
• Respond to incoming support requests via phone, email, or chat in a timely manner.
• Adhere to all SLAs for ticket handling and KPIs associate to technician and group performance
• Coordinate training and documentation of troubleshooting and support processes
• Diagnose issues and requests using remote control tool capability, and when possible implement corrective actions and Identify opportunities to increase first call resolution rates by identifying trends
• Excellent interpersonal skills and team co-ordination
• Hands-on experience in supporting IT Service Desk
• Proactive, effectively addressing Incidents and Service Requests, having efficient policies and procedures, and using appropriate tools
• Provide Level 1 assistance to inquiries into the features, functions, and usage of software.
• Receive, categorize, prioritize, log, troubleshoot and monitor all tickets (e.g., Incidents, inquiries, and Service Requests)
• Utilize a pre-defined template on every call and fill out each template completely
• Willing to work in 24/5 shift rotation (including holidays)
Salary Range: $50,000- $55,000 a year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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